alvagram Posted September 28, 2012 Share Posted September 28, 2012 (edited) Hi, I just made a fresh 1.5.0.17 installation on my server, however when I try to access the front- or back-office I get totally blank screens. http://www.alvagram....store/index.php Any advice ? Edited September 28, 2012 by alvagram (see edit history) Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 28, 2012 Share Posted September 28, 2012 Hello alvagram, I am receiving a server error when I try to access your store. Who is your hosting provider? Link to comment Share on other sites More sharing options...
alvagram Posted September 28, 2012 Author Share Posted September 28, 2012 Hello, Hosting provider is sitelutions.com Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 28, 2012 Share Posted September 28, 2012 Hello alvagram, please turn "on" display errors line 29 in your config/config.inc.php and let me know what errors are returning. Link to comment Share on other sites More sharing options...
alvagram Posted September 28, 2012 Author Share Posted September 28, 2012 Here's what I get from front-end access : Fatal error: Uncaught exception 'SmartyException' with message 'unable to write file /home/alvagram/public_html/newstore/cache/smarty/compile/wrt5065cffa6c39c9.03600074' in /home/alvagram/public_html/newstore/tools/smarty/sysplugins/smarty_internal_write_file.php:44 Stack trace: #0 /home/alvagram/public_html/newstore/tools/smarty/sysplugins/smarty_internal_template.php(201): Smarty_Internal_Write_File::writeFile('/home/alvagram/...', '<?php /* Smarty...', Object(Smarty)) #1 /home/alvagram/public_html/newstore/tools/smarty/sysplugins/smarty_internal_templatebase.php(155): Smarty_Internal_Template->compileTemplateSource() #2 /home/alvagram/public_html/newstore/classes/module/Module.php(1578): Smarty_Internal_TemplateBase->fetch() #3 /home/alvagram/public_html/newstore/modules/favoriteproducts/favoriteproducts.php(106): ModuleCore->display('/home/alvagram/...', 'favoriteproduct...') #4 /home/alvagram/public_html/newstore/classes/Hook.php(410): FavoriteProducts->hookDisplayHeader(Array) #5 /home/alvagram/public_html/newstore/ in /home/alvagram/public_html/newstore/tools/smarty/sysplugins/smarty_internal_write_file.php on line 44 ..and from back-end access : Fatal error: Uncaught exception 'SmartyException' with message 'unable to write file /home/alvagram/public_html/newstore/cache/smarty/compile/wrt5065d05359a683.73113673' in /home/alvagram/public_html/newstore/tools/smarty/sysplugins/smarty_internal_write_file.php:44 Stack trace: #0 /home/alvagram/public_html/newstore/tools/smarty/sysplugins/smarty_internal_template.php(201): Smarty_Internal_Write_File::writeFile('/home/alvagram/...', '<?php /* Smarty...', Object(Smarty)) #1 /home/alvagram/public_html/newstore/tools/smarty/sysplugins/smarty_internal_templatebase.php(155): Smarty_Internal_Template->compileTemplateSource() #2 /home/alvagram/public_html/newstore/classes/controller/AdminController.php(1123): Smarty_Internal_TemplateBase->fetch() #3 /home/alvagram/public_html/newstore/classes/controller/Controller.php(186): AdminControllerCore->display() #4 /home/alvagram/public_html/newstore/classes/Dispatcher.php(348): ControllerCore->run() #5 /home/alvagram/public_html/newstore/basil/index.php(43): DispatcherCore->dispatch() in /home/alvagram/public_html/newstore/tools/smarty/sysplugins/smarty_internal_write_file.php on line 44 Link to comment Share on other sites More sharing options...
alvagram Posted October 3, 2012 Author Share Posted October 3, 2012 Any ideas ?? Is this a bug with 1.5.0.17 ?? Should I re-install ? Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 3, 2012 Share Posted October 3, 2012 Hello alvagram, thank you for this information. This may be a permissions error with you cache folder. You can try to reinstall, I would suggest that you call your hosting provider to change the permissions to 755 for your cache folder. Link to comment Share on other sites More sharing options...
alvagram Posted October 3, 2012 Author Share Posted October 3, 2012 Thanks Benjamin, I changed permissions on cache folder (and subfolders/files) to 755 and nothing happened. However I tried 777 and it worked ! Question : is it safe to leave permissions at 777 on cache folder ? Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 3, 2012 Share Posted October 3, 2012 Hello Alvagram, it should not be a problem to leave the cache folder at 777. However I would say that 755 is better. Link to comment Share on other sites More sharing options...
alvagram Posted October 3, 2012 Author Share Posted October 3, 2012 Funny thing, i tried changing back to 755 one by one the cache sub-folders and files in order to narrow down the location of the problem and the site worked even when everything was turned back to 755 ! I am by now getting crazy. Anyway, thanks for your assistance Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 3, 2012 Share Posted October 3, 2012 Hi alvagram, yes that is a strange occurrence I am happy that I could help, I will go ahead and mark this thread as solved. Thank you for choosing PrestaShop! Link to comment Share on other sites More sharing options...
zjasper Posted November 5, 2015 Share Posted November 5, 2015 My back office login screen was also white. I could not even fill in my password. I changed the permissions of my cache folder from 755 to 777. I was able to sign in. I changed it back to 755 and it still works. Thanks. Link to comment Share on other sites More sharing options...
Scubax Posted November 8, 2015 Share Posted November 8, 2015 I have the same problem my admin is white i can't log in my backoffice, i use 1.6.1.2 i put the cache folder in 777 but is still the same, this happens when i change in performance Codering from Rijndael to Blowfish, also i changed a couple of things there, but i had did this before with other prestashop versions and it was no problem. I tried almost everything but i didnt get a error and i have error in true. I did this because i have aproblem with the page it dont refresh automatically. Can anyone help me? Thans in advanced. Jose Link to comment Share on other sites More sharing options...
zjasper Posted November 10, 2015 Share Posted November 10, 2015 (edited) Maybe it helps when deleting all temporary internet files and empty cache of your browser. This helped me once before. I do not have any other solution except I already have described. Edited November 10, 2015 by zjasper (see edit history) Link to comment Share on other sites More sharing options...
Xexax Posted April 16, 2016 Share Posted April 16, 2016 Can anyone please help i have problem with admin login is shows only black page front works. I was able to generate the following error in PHP log: [Mon Apr 11 09:55:21 2016] [error] [client 91.217.144.254] ALERT - Include filename ('/hsphere/local/home/bbbmggf/spectra.ba/modules/csblog/url../../../../classes/Dispatcher.php') contains too many '../' (attacker '91.217.144.254', file '/hsphere/local/home/bbbmggf/spectra.ba/modules/csblog/url/csLink.php', line 27) following line contains this code: require_once (dirname(__FILE__).'../../../../classes/Dispatcher.php'); Thanx Link to comment Share on other sites More sharing options...
Bindersarts Posted January 8, 2017 Share Posted January 8, 2017 (edited) Hello I am facing the same issue in amanner of speaking. Both the front office and back office are coming up as white screens. Im not sure where your looking in the config.ini.php file as I am not seeing ANYWHERE whre it is asking or saying to display or not display errors. Also I am using the latest version of PS (not 1.7). The admin panel looks like this: Admn sign in?? and the shop is the same a plain blank white screen. bindersarts.com Please please help if you can Edited January 8, 2017 by Bindersarts (see edit history) Link to comment Share on other sites More sharing options...
tinathegeek Posted December 12, 2017 Share Posted December 12, 2017 Where is the help here? Link to comment Share on other sites More sharing options...
tinathegeek Posted December 12, 2017 Share Posted December 12, 2017 I have the same issue and nothing above which I tried is working. Changing permissions on cache and all sub.. yet still front office works and back office does not. hosted at inmotion. have 9 stores all working, this is fresh install https://joyasangria.com/shop/ 1.7.2.4 got not back office only white screen with logo.. when logging in. front office fine. Please speak up Prestashop moderators. Your help is needed please. Link to comment Share on other sites More sharing options...
golestan82 Posted February 27 Share Posted February 27 I had this issue after I changed my WHM server and restored site full backup. Back office was OK but in front office I had white screen. I tried all solutions but none worked. After many tries I installed fileinfo and intl extensions for all PHP versions on WHM(WHM/easyApache4/customize/Extensions) then the issue solved. If you dont have this access and only have access to Cpanel you can ask your host provider to install this extensions. Link to comment Share on other sites More sharing options...
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