kennyg Posted September 28, 2012 Share Posted September 28, 2012 Hi, I'd be really grateful for any advice on sorting out my problem with paypal in 1.5 I've a fresh install and installed the latest version of the paypal module and it all looks great (loving the look of 1.5). I'm trying to get payment sorted before I start customising and adding products etc. The checkout works great for cash on delivery etc but using paypal it goes all the way to the end and then when I click to pay by paypal I get a page which just says Error occurred. I also get an e-mail from the backend office titled Error reporting from your paypal module which says - a client has encountered a problem with the module PayPalAPI, see the report: I thought the problem was with my paypal so I made sure it is verified and the API details are correct. I'm really struggling with what to try next, any help hugely appreciated. I can give back end access if required etc. Cheers, Kenny G Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 28, 2012 Share Posted September 28, 2012 Hello KennyG, have you downloaded the latest version of the PayPal module. It was released a few days ago at the Add-On store. http://addons.presta...748-paypal.html And do not forget to install the backward compaitibility module ONLY IF YOU ARE RUNNING A PRESTASHOP 1.4. If you are using PrestaShop 1.4 you have to install the Backward Compatibility module. You can find it on addons.prestashop.com : http://addons.presta...patibility.html Link to comment Share on other sites More sharing options...
kennyg Posted September 28, 2012 Author Share Posted September 28, 2012 Hi, Thanks for that, I've installed the latest module and am running 1.5 but still getting the error message. Cheers, Kenny G Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 28, 2012 Share Posted September 28, 2012 Hello, what is the error message shown in the report? Link to comment Share on other sites More sharing options...
kennyg Posted September 28, 2012 Author Share Posted September 28, 2012 Hi, I'm not sure where to find any error report, the message that comes up on the screen just says Error occurred. The e-mail mentions an error report but there is nothing in the e-mail and I can't find anything in the back office. Cheers, Kenny G Link to comment Share on other sites More sharing options...
ikakey Posted September 28, 2012 Share Posted September 28, 2012 (edited) Hello, what is the error message shown in the report? Please refer to logs: PayPal response: TIMESTAMP -> 2012-09-28T17:04:57Z L_ERRORCODE0 -> 10605 L_SHORTMESSAGE0 -> Transaction refused because of an invalid argument. See additional error messages for details. L_LONGMESSAGE0 -> Currency is not supported L_SEVERITYCODE0 -> Error Edited September 28, 2012 by ikakey (see edit history) Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 28, 2012 Share Posted September 28, 2012 Hello ikakey, what currency do you have configured? Link to comment Share on other sites More sharing options...
ikakey Posted September 28, 2012 Share Posted September 28, 2012 Hello ikakey, what currency do you have configured? Benjamin hi , i make some changes in currency, now everithing good, module is working. Thanks ! ) Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 28, 2012 Share Posted September 28, 2012 Hello ikakey I'm glad I could help. I will go ahead and mark this thread as solved. Thank you for choosing PrestaShop! 1 Link to comment Share on other sites More sharing options...
kennyg Posted September 28, 2012 Author Share Posted September 28, 2012 Hi, sorry, I still have a problem and I'm sure I have currency settings correct. Where can I find an error log? Cheers Kenny G Link to comment Share on other sites More sharing options...
stevis2012 Posted October 1, 2012 Share Posted October 1, 2012 How did you fix the problem please? Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 1, 2012 Share Posted October 1, 2012 Hello, that is an error log reported from PayPal, there is no option to turn that Error log on or off. You will receive an error from PayPal if you have one. Link to comment Share on other sites More sharing options...
pietam Posted October 15, 2012 Share Posted October 15, 2012 Hi. I am having the currency issue as well with prestashop 1.5.1. On another one of my stores Paypal works with ZAR (South African Rand) as currency. See www.importit.co.za (Paypal module will convert totals to USD before making payment) On my new store running the new prestashop I get this error below, but as far as I can see all my settings are the same on both stores. Error occurred: Please refer to logs: PayPal response: TIMESTAMP -> 2012-10-15T12:14:21Z L_ERRORCODE0 -> 10605 L_SHORTMESSAGE0 -> Transaction refused because of an invalid argument. See additional error messages for details. L_LONGMESSAGE0 -> Currency is not supported L_SEVERITYCODE0 -> Error The new store is located at www.greatgadgets.co.za Any help would be greatly appreciated. Thank you Link to comment Share on other sites More sharing options...
lozaria Posted October 30, 2012 Share Posted October 30, 2012 Did anybody managed to solve that "solved" problem? I'm using Paypal Mod 3.2.5 and still getting "Currency is not supported error"? Link to comment Share on other sites More sharing options...
scyeffect Posted October 30, 2012 Share Posted October 30, 2012 I also use paypal mod 3.2.5 and getting currency not supported issue Link to comment Share on other sites More sharing options...
pietam Posted October 30, 2012 Share Posted October 30, 2012 PLEASE Prestashop Team, help us to get PayPal sorted, it is such an integral part of running an online business. Link to comment Share on other sites More sharing options...
mvillarm Posted October 31, 2012 Share Posted October 31, 2012 Hi, I'm having the same issue. Prestashop 1.5.1(stable) Paypal 3.2.5 And I get this error: PayPal response: TIMESTAMP -> 2012-10-31T10:37:05Z L_ERRORCODE0 -> 10002 L_SHORTMESSAGE0 -> Security error L_LONGMESSAGE0 -> Security header is not valid L_SEVERITYCODE0 -> Error Could somebody help me? Thank you so much! Link to comment Share on other sites More sharing options...
mvillarm Posted October 31, 2012 Share Posted October 31, 2012 Hi, I'm having the same issue. Prestashop 1.5.1(stable) Paypal 3.2.5 And I get this error: PayPal response: TIMESTAMP -> 2012-10-31T10:37:05Z L_ERRORCODE0 -> 10002 L_SHORTMESSAGE0 -> Security error L_LONGMESSAGE0 -> Security header is not valid L_SEVERITYCODE0 -> Error Could somebody help me? Thank you so much! SOLVED, I just cleared cache and it finally works! Link to comment Share on other sites More sharing options...
MetroWeb Posted November 7, 2012 Share Posted November 7, 2012 (edited) I'll start a new topic as this one is closed. Edited November 7, 2012 by MetroWeb (see edit history) Link to comment Share on other sites More sharing options...
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