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Customer unable to complete order


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When I log in to the back office -> customers and click on the most recent customer, it says this:

Xxx XXXXXX

Orders (1)
Xxx XXXXXX has placed no orders yet

Addresses (0)
Xxx XXXXXX has registered no addresses yet.

Last cart (#0000024X)
Reference     Product                      Quantity     Unit price     Total price
601253        (Product description)        1            $9.00          $9.00
Products:                                                              $9.00
Vouchers:                                                              $0.00
Gift-wrapping:                                                         $0.00
Shipping:                                                              $5.00
Total:                                                                 $14.00



Customer has tried twice to order this product, and the customer is now saying that the screen says "You have reached your max..."

Never had any problems until now... Any ideas?

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