oldlock Posted September 27, 2012 Share Posted September 27, 2012 Prestashop is installed on a cpanel VPS. So the username format is something+something.com No matter what I try the same error is returned, I've tried on 25 (which is not blocked) and 465 ssl/tls etc etc. I know for the fact the passwords are fine, but whatever I try the test always returns : The server error log states : 535 Incorrect authentication data Any ideas ?? Link to comment Share on other sites More sharing options...
oldlock Posted September 28, 2012 Author Share Posted September 28, 2012 Using 1.4.9 if it makes any difference. Link to comment Share on other sites More sharing options...
tdr170 Posted September 28, 2012 Share Posted September 28, 2012 smtp email are usually configured like this Mail domain name: pop.yourprovidermail.com SMTP server: smtp.yourprovidermail.com (these nest two would be the same you use to log on to your provider to check your mail) SMTP user: your email SMTP password: your password port 25 is the the usual and set encryption to none Link to comment Share on other sites More sharing options...
oldlock Posted September 28, 2012 Author Share Posted September 28, 2012 I am aware of the standard setting and have them set OK. The only thing I am considering is : SMTP bug in 1.4.9 or the Cpanel / Dovecot username syntax with the + symbol rather than the @ symbol maybe causing grief ? Link to comment Share on other sites More sharing options...
tdr170 Posted September 28, 2012 Share Posted September 28, 2012 I normally just use the php mail but set my 1.4.9 to SMTP and it worked fine so not a 1.4.9 issue. I have never seen a SMTP use a + symbol so not sure I can help any further. Have you ever used Outlook to check your mail if not try to find a version of that usually included with Microsoft office this uses the same SMTP settings and may help you find the issue. Link to comment Share on other sites More sharing options...
oldlock Posted October 3, 2012 Author Share Posted October 3, 2012 Settings have been tested and verified with thunderbird and all good. But still not working in prestashop. Anyone have any suggestions for a fix ??? Link to comment Share on other sites More sharing options...
Mr S Posted October 7, 2012 Share Posted October 7, 2012 My SMTP is setup with a username+domain.com It's the + (plus symbol) in the username that cased error in the test mail ONLY edit file /js/sendMailTest.js add encodeURIComponent() "&smtpLogin="+ encodeURIComponent($("input#PS_MAIL_USER").val())+ Link to comment Share on other sites More sharing options...
oldlock Posted October 8, 2012 Author Share Posted October 8, 2012 Hmm, tried the edit but did not want to work, could you post the whole file ? Link to comment Share on other sites More sharing options...
zeisei Posted October 28, 2012 Share Posted October 28, 2012 The SMTP parameters solution (instead of PHP mail) that worked for me is as follows (source:http://www.hostknox.com/tutorials/prestashop/smtp-parameters) Mail domain: yourdomain.com SMTP server: yourdomain.com SMTP User : [email protected] SMTP password: your password Kρυπτογραφηση: TLS Port: 465 Link to comment Share on other sites More sharing options...
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