noesac Posted September 22, 2012 Share Posted September 22, 2012 (edited) Their support is really pathetic, you'll wait days or weeks for a reply - or maybe no reply at all. I've come across this a few times. And from the feedback I've read on this forum, I'm not the only one. The one time I got a decent, timely reply was when community manager (who is fantastic) chased it up for me. I assumed the "Developed by Prestashop" to be a sign of assurance and quality, to justify the higher prices. All I got was a product and service that was worse than most third party developed products I've purchased. If you're after good modules, I recommend you stick with: 1) Modules outside Prestashop, directly from the sellers. Don't purchase through the Addon store if you can avoid it. The Addon store should provide a layer of quality, but all it really adds is bureaucracy and a wall that bad developers can hide behind. If Prestashop wants to earn a cut, they should work for it. They should not be rewarded for laziness. 2) Stick with reputable sellers, like Presto-Changeo, Presta Modules, Prestacrea, Silbersaiten etc. It's unfortunate. There are lots of retailers out there that are willing to pay big money for good modules. For a serious retailer, a couple of hundred dollars is not a problem for a good product and service. These aren't $0.99c modules we're talking about here. /rant Edited September 22, 2012 by noesac (see edit history) 3 Link to comment Share on other sites More sharing options...
Dh42 Posted September 22, 2012 Share Posted September 22, 2012 I don't understand why, but from everything I have read the addon store is wrought with problems. I did read a post tonight that a new person at prestashop just took it over this week I think. Maybe things will get better. One thing I would recommend is getting the email address of someone at prestashop and "blowing it up" when you have a problem. That does seem to work. Also I will second the presto-changeo. The modules might seem expensive compared to some, but the level of support you get with them is some of the best I have gotten. Agile also provides excellent support too. Link to comment Share on other sites More sharing options...
noesac Posted September 22, 2012 Author Share Posted September 22, 2012 Actually I don't consider Presto-Changeo to be expensive. They usually charge like maybe $30-50. Sometimes $100-120, but if you consider a lot of sellers are charging $200+ for things with crap support and no assurance of quality I think it's reasonable in comparison. As I mentioned I don't think serious retailers have problems paying several hundreds for a good module but you really need to get something out of it! I've purchased a few expensive modules that go unused cause they are just pure crap and I can't get support. Link to comment Share on other sites More sharing options...
noesac Posted September 22, 2012 Author Share Posted September 22, 2012 One thing I would recommend is getting the email address of someone at prestashop and "blowing it up" when you have a problem. Yes as I mentioned, I've gotten fast replies before when the community manager has helped out. But why should we have to go to such lengths to get a decent reply? It's a joke. I can email Presto-Changeo or one of those other guys I listed and get a serious, timely reply without having to burn bridges or get upset with anyone. If I ran my store the way Prestashop does I wouldn't be getting many repeat customers.... Link to comment Share on other sites More sharing options...
Dh42 Posted September 22, 2012 Share Posted September 22, 2012 I don't consider them expensive either, but I know a lot of the people that hang out in the forums expect everything to be free, or to buy a module for $10. As a professional developer the way I look at is, I can make certain modifications it might take me two weeks to do something I want. It might be buggy, not very well tested. Or I can buy a module from them for a $100 and it works perfect. If there ever is a problem there support always handles it. Part of the problem with the prestashop store is that they put a layer between the customer and the developer. I have talked to a lot of the companies that develop modules and have them in the addons store. It is the layer that prestashop puts between developer and the customer that is the problem. There are numerous posts for both sides of the table about emails not being delivered. The problem is totally with the addon store in most cases. One thing I would recommend is buying the modules straight from the developers sites. Most of the certified and some of the non certified shops sell modules in the addons store and on their own sites. As for the ones developed by prestashop, call them, email them, kick and scream. Some times you have to ruffle feathers with them to get anything. Link to comment Share on other sites More sharing options...
noesac Posted September 22, 2012 Author Share Posted September 22, 2012 (edited) Part of the problem with the prestashop store is that they put a layer between the customer and the developer. I have talked to a lot of the companies that develop modules and have them in the addons store. It is the layer that prestashop puts between developer and the customer that is the problem. There are numerous posts for both sides of the table about emails not being delivered. The problem is totally with the addon store in most cases. I agree, they need to link directly to developer sites, provide contact emails. What's to stop people from going direct then? ADD VALUE. Here are some ideas: 1) Force all submissions to fill out some standard set of meta data so we can do cross app comparisons 2) Guaranteed refunds if there are incompatibilities or bugs that the developer refuses to fix 3) Maybe offer a unified update mechanism (I don't know if the latest PS offers this) and make it so that developers have to sell via the store to be able to take advantage of this Ok some of these ideas might not work but you get the general idea. They just need to sit down and brainstorm ways to add value. If not then people are going to find the original developers' sites anyway. I mean anyone who's even remotely savvy with computers will be able to track them down eventually. Edited September 22, 2012 by noesac (see edit history) Link to comment Share on other sites More sharing options...
Dh42 Posted September 22, 2012 Share Posted September 22, 2012 The problem with linking to the developers sites is that people would buy from the developers directly. If the developer is a certified shop, they put their name on the module, like this http://addons.prestashop.com/en/advertising-marketing-newsletter-prestashop-modules/5348-how-did-you-hear-about-us.html and their site is http://prestashopusa.com/30-how-did-you-hear-about-us.html They recently changed to a new site, but it is the same module developed by the same company. I mean seriously, who would buy it from the addons store knowing this. Its twice the cost. This guy is a regular contributor to the forum, I have emailed with him before, he is a nice guy and he is selling his module for half price on his site. It is a no brainer. That is the main reason why they don't link. 1 Link to comment Share on other sites More sharing options...
noesac Posted September 22, 2012 Author Share Posted September 22, 2012 But on the other hand, what developer would want to pass up the amount of exposure you get from the Addon store? Presumably because Prestashop have put up a lot of red tape or are just as unresponsive to them as they are to the end customer that it's a lose-lose-lose situation for PS, developer and customer. 1 Link to comment Share on other sites More sharing options...
Dh42 Posted September 22, 2012 Share Posted September 22, 2012 Ture, true. Hopefully it will be fixed with the new guy working on it. Link to comment Share on other sites More sharing options...
Kerm Posted September 22, 2012 Share Posted September 22, 2012 (edited) Not long time ago I buy one module from Presto-Changeo and have problem with install on my site, they answer after 10m I send message to support, they really help me, was a module bug with 1.4.9.0 version, they fix it fast and install me new version by self. Really good support, next time when I need some module I will go buy on Presto-Changeo. Also u can buy one module and install it on multiple shops you have! Ps: it's not commercial advertisement and i from russia and don't have any business with presto-changeo... Edited September 22, 2012 by Kerm (see edit history) 1 Link to comment Share on other sites More sharing options...
Dh42 Posted September 22, 2012 Share Posted September 22, 2012 I don't think the license allows for you to install modules on multiple installations of Prestashop. Link to comment Share on other sites More sharing options...
Dreamtheme Posted September 22, 2012 Share Posted September 22, 2012 We have suggested to PrestaShop team to make sub-forums for every module and theme on the market similar to the Themeforest market. This way customers can comment and make topics about certain problems about the modules and themes. And then customers don't need to contact developers for every problem they have, but they can read this sub forums so most common issues are already solved. This will dramatically reduce the need to wait for personal response for every customer. Also customers can see how fast and professional the responses of the developers are even before buy the product and they can see the potential problems. If you agree with such suggestion support it. 1 Link to comment Share on other sites More sharing options...
laurapessoa Posted September 22, 2012 Share Posted September 22, 2012 I am agree with this post. I had problems with the configuration of one theme that I bought in Add-ons and the developer doesn't help me, it was a Prestashop Certificated theme. I think that the communications between buyers and sellers must be thought a controlled system, I would like that Prestashop Team read the conversations about the products they sell, only for a product quality reason (something like what Amazon does). I would like the Dreamtheme's solution too. Link to comment Share on other sites More sharing options...
topimatge Posted March 27, 2013 Share Posted March 27, 2013 Totally agree with this post. I have bought a theme developed by Prestashop and the custom fields didn't work... I wrote to them and they answered that will update the them and i'm still waiting... since november 2012 Link to comment Share on other sites More sharing options...
IDRsolutions Posted March 27, 2013 Share Posted March 27, 2013 (edited) I have now edited what was a valid complaint at the time. However as of today (1st May 2013) things have changed with this module. One of the Prestashop addon team (Richard) has provided exemplary support in fixing all my complaints. It took a while to get to the bottom of the problems, but in Prestashop 1.5.4.0 and 1.5.4.1 this module is now functional. If you are having problems with 302 call back errors or "Error this cart has been loaded or an order has already been placed with this cart" messages let me know. There are a LOT of variables in these scenarios, I can point you in the right direction as to what worked for me. I am using Worldpay Select Junior as my payment provider. Edited May 1, 2013 by IDRsolutions (see edit history) Link to comment Share on other sites More sharing options...
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