No admin panel, no website

[jmoran110]

Hi,

 

I purchased and installed the theme hover style white edition and now my admin panel and website (myphonestuff.com) look as they do in the attached files. Can anyone shed any light on what is going on here?

 

Thanks,

 

J

[maconl]

hi seems you miss the css file from your theme

did you upload all the files and folders in Prestashop/themes/...?

Edited September 18, 2012 by maconl (see edit history)

[jmoran110]

Hi maconI,

 

Thanks for the reply.

 

It may well be that we have not uploaded the css file, however I am unable to check. Originally the prestashop default theme had been installed on our site. We installed the new theme and this is what has happened as a result. I cannot now access the prestashop control panel in order to re-upload the prestashop zip folder. It just looks as it does in the attachment and has no functionality whatsoever.

[maconl]

hi

 

you can log in on your hosting or with an ftp programm to check this one

not needed to log in in your prestashop

the best way is to log in on your hosting and go to your folders

 

or what you also can do is with an ftp programm check for your files

or if your hosting alows

you can use in your webbrowser : ftp://ftp.YOURDOMAIN.COM

log in with your hosting account

 

 

you can try also with this to import manual this theme with an ftp programm or what i said via your webbrowser

but not all hostings lalow this last one

[jmoran110]

Hi maconI.

 

The screenshot above is after I logged in via my host: Bluehost. Unfortunately, that is the screen that I am getting.

 

The screen I get via ftp login is attached. Can you advise what to do from there?

[jmoran110]

Hi again,

 

Though there seems to be a problem with the page, I have got to the point where I can attempt to install the Template Installer:

 

Modules > Administration > Import/Export a Theme > Configue.

 

I can only get as far as 'Configure' until I get an error:

 

Oops! Google Chrome could not find psadmin

 

Does this help explain the situation in any way?

 

Thanks.

[maconl]

hi ,

i see you use chrome,

if you do the same in your IE then at the right side you see the option PAGE

choose here vieuw this page in windows explorer

 

or the easy way

go to start

look for my network locations

click on this

choos on the leftside

 

add network

,

fill in ftp://ftp.YOURDOMAINNAME.COM

 

log in with your hosting accounts and the ftp will work the same as your windows folders

very easy

then go to :

public html

 

prestashop

 

themes

your theme

see if the files the same as what you got on your computer

 

if not then copy everything to your themes folder

 

\edit":

 

another try to fix your shop is

copy the prestatheme from your hosting to your computer.

on your hosting :

delete the new theme "hover style"

after this rename the theme prestashop in the theme hover style or what name this theme uses

this will give you also your shop back

then upload the prestashop theme to your hosting chmod the neccassery files

 

then go to your prestashop admin then preferences - appearance and choose your original prestashop theme

delete the fake theme hover style

 

then what you can do is install the theme hover style manual

 

unzip all the files and upload it to your prestashop

 

 

modules to modules

 

theme to theme etc

 

 

when it is ok there is also an manual included in the theme how to install this one manual

Edited September 18, 2012 by maconl (see edit history)

[jmoran110]

Hi again,

 

I don't seem to be allowed to use PMs so I am replying here. I really appreciate all your help. In the end, I just restored the website settings to the way they were yesterday and that fixed the issue.

[maconl]

hi ,

i still see there are files missing ,,

i checked in chrome

can you put the original presta theme back ?

just to see it is ok

if you compare your site and the demopage from your theme you see what i mean

Edited September 18, 2012 by maconl (see edit history)

[jmoran110]

Ok it's back to the original theme now. I'm not sure how you noticed that? Can you see a difference now?

[maconl]

i noticed it to go to your url

i saw everything was not in line

in chrome it looks better but still not ok

lot open fields , and in the right corner on the bottom the links are displaying trough other text

 

in ie9 i don't know what i see but it is one complete white site with some links in it

 

which version from prestashop do you use ?

 

otherwise you need to contact the person where you bought the theme

cause it is still not correct

[jmoran110]

Thanks for your reply, we're using version 1.4.9

[maconl]

this must be ok

 

well my advize , install again the theme but manual

seems there went something wrong with the install

 

 

you can compare your website with the demosite from your theme and will see the different

[benjamin utterback]

Hello all, thank you for the assistance. Please make sure you always back up your database and files before you change themes. If you can, use maconI's suggestion. Reinstall the theme but through FTP. I suggest FileZilla. You can copy all the files and folders into the Themes Folder in the root Directory. The Deafult PrestaShop theme is named "prestashop" inside the "Theme" parent folder. Make sure that you do not put your new theme folders inside of "prestashop". Instead just copy it into the "Themes" folder in the root directory. Thank you for choosing PrestaShop!

[jmoran110]

Great guys, thanks. How do I copy it to the themes folder? I'm getting a little lost here.

[maconl]

hi , it is not that difficult

 

like Benjamin said with an ftp programm <Filezilla or an other ftp programm> or how i told you in post #7

 

log in with the ftp or network on your hosting

 

if the theme is in a zipfile , unzip this one first

 

i don't know which files you find in your theme package

but it is possible you find some folders something like

 

themes

modules

 

en perhaps some more

 

it is neccessary that the right files comes into the right folders !

 

upload these folders to your prestashop

 

you can also choose to upload your theme folder into the folder themes

and the modules to the folder modules

but be sure that you not put from your theme folder the folder modules in modules this will not work

 

chmod the right folders and files

 

/themes/prestashop/lang

/themes/prestashop/cache

/modules - Subfolders (mail) (NOTE : Subfolders chmod only neccassery if it is an mail folder)

 

when it is ok there is also an file included in your theme package how to install manual