Keron83 Posted September 17, 2012 Share Posted September 17, 2012 (edited) Hi I've got a weird problem with the customer service emails. When a customer sends a new message from the contact form, I see the message in the employees-> customers tab. When I reply on that message, the customer would normally be informed with an answer and a link. The problem I have is that there's no link or text displayed at all Only message that the customer get is: There is a new reply. Is anyone familiar with this? Searched on the forum but could not find a solution. I already tried to find out which file is responsible for the mail, (contact_form.tpl?) -Using: Prestashop 1.4.8.3 -Using custom template -Using html / text emails -Using SMTP (already tried it with php, but no difference) Hope someone can help.. Regards, Keron Edited September 17, 2012 by Keron83 (see edit history) Link to comment Share on other sites More sharing options...
gdb7973 Posted September 23, 2012 Share Posted September 23, 2012 (edited) Hi Keron, sorry I can't help on this error, but I too have this issue, along with I do not receive this particular type of email in my inbox...........I have put questions on forum, but get no response, its as if they either don't know what im talking about or they don't know what the error is, but any type of answer would be good........ Edited September 23, 2012 by gdb7973 (see edit history) Link to comment Share on other sites More sharing options...
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