How can I log in to a customers account?

[jamiedickinson]

I would like to be able to login to customer accounts, or in someway be able to do the following:-

1. Add products to a customers cart if they are having difficulty.
2. Create a new order for a customer, if it has been created over the phone, but I would still like them to be credited/have the ability to view their invoice online.

Any advice?

Thanks in advance,
Jamie

[Masino Sinaga]

There is no such a feature like that at this moment. But I think this feature is good. I hope this will be implemented in the next release: version 1.2 (stable).

Maybe if the customer is really want to being helped, he/she should tell his/her password to the online support of the store. I know this is not recommended to tell password -- since the password similar with PIN for your bank account -- to anyone even to the online support, but in this case there is no alternative way to enter the item to the cart except by logging in to his/her account first. ;-)

But don't forget to suggest back the customer, to change his/her password as soon as possible whenever he/she access the store via web. At least, the customer will realize about how important the security is.

Any comment? :-)

[msimplay]

Nope under no circumstances should a customer have to give their password , even banks expressly advise against doing so. However logging in as a customer to help perspective customers would be useful along with the ability to create new orders

[jamiedickinson]

I managed to sort this. For those having a similar problem, the best solution for now, is to create your own account on your site with a password you can remember. Login to your MySQL management software, locate the Customers table, find the customer you want to log in to make a note of their encrypted password and SAVE IT! Find the record that you have just created as 'your own account' and copy the encrypted password into the customers password field that you want to log in to. You can now access the customers account using your own password. Just be sure to change the password back by copying his original encrypted password back over, otherwise they won't be able to log in without your password!

[Patric]

I managed to sort this. For those having a similar problem, the best solution for now, is to create your own account on your site with a password you can remember. Login to your MySQL management software, locate the Customers table, find the customer you want to log in to make a note of their encrypted password and SAVE IT! Find the record that you have just created as 'your own account' and copy the encrypted password into the customers password field that you want to log in to. You can now access the customers account using your own password. Just be sure to change the password back by copying his original encrypted password back over, otherwise they won't be able to log in without your password!

A bit tricky.

Maybe you should ask for this feature in the feature request, if it has not already been submitted by anyone.

[mooshi]

Hi! there

try this mod here...works great in 1.1...I think it will help what you are wanting to do

http://www.prestashop.com/forums/viewthread/19172/modules/module_new_super_user_

[tomerg3]

I'm not sure how this module works, but for my site (non-prestashop), I changed my code to allow for a "master password" to be used with any account.
I have added a restriction that allow the master password to be used ONLY from my ip address, so no one else can use the master password.
I would suggest doing something similar here.