markanthony1986 Posted September 10, 2012 Share Posted September 10, 2012 Hi Guys, After many successful orders we seem to be having an issue. Twice in the past week, customers have successfully placed an order via our online shop and paid. However, the only notification we received of this order was from Worldpay! It seems that nothing has been logged in to the orders section of the back office. Has anyone had a similar issue? Is this a Prestashop bug or Worldpay bug? Thanks in advance, Mark. Link to comment Share on other sites More sharing options...
itcwebman Posted September 10, 2012 Share Posted September 10, 2012 (edited) I guess it's a PS bug as I've had it once and we're using PayPal. The order didn't show in the back-end, but when I looked at the customer card, I could see the order! I checked the logs for the order date/time and there was a failed cart notice so I guess the order was corrupted on conversion, but I've never found out why. The only thing I do now is watch my PayPal notifications to compare them with the Shop ones! This happened while I was using version 1.4.6.2. I am now on 1.4.8.2 //Richard Edited September 10, 2012 by itcwebman (see edit history) Link to comment Share on other sites More sharing options...
itcwebman Posted September 11, 2012 Share Posted September 11, 2012 Just updated; http://www.prestashop.com/forums/topic/186686-orders-not-appearing-in-back-office/ Link to comment Share on other sites More sharing options...
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