An error occurred while sending e-mail to customer

[soohan]

I faced this problem suddenly. I am able to send message to customer from customer's order before. I face problem when I choose YES to display to the consumer and tried to send a message. It gives me this error message:

An error occurred while sending e-mail to customer.

 

I tried to upgrade to the latest version but this error still occur.

 

Please help.

[rjackson]

Hello soohan, I solved this problem by filling all empty fields in order_merchant_comment.html email template.

 

Go to Tools > Translations then choose E-mail template translations from the drop-down menu, under Modify translations and click your language. Find order_merchant_comment.html (it is in core e-mails) and fill empty fields, if any (Subject for, title tag).

This solved the problem for me (PrestaShop 1.4.9.0).

 

Hope this helps.

Edited November 28, 2012 by rjackson (see edit history)

[benjamin utterback]

Hello rjackson, thank you for posting this solution that worked for you. Community Support is awesome. Always make sure you create a working and confirmed backup of your files and database before you do any changes to the code. Thanks again!