safa Posted September 5, 2012 Share Posted September 5, 2012 hi; some addons customer before sales asking me my skype accunt .reason is direct contact. we can give some contact information after sales. but before sales we can't give anything what can i do before sales ? Link to comment Share on other sites More sharing options...
coeos.pro Posted September 5, 2012 Share Posted September 5, 2012 Say you can not give your contact from the "general sales" but you remain available to answer questions and can transmit images more accurately on the module. personally I use Pixlr Grabber (for chrome and firefox) for screen captures (total or partial) 1 Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 5, 2012 Share Posted September 5, 2012 Hello Safa, thank you for the message. Have you thought about just sending a reply E-mail asking for any specific questions? Link to comment Share on other sites More sharing options...
safa Posted September 5, 2012 Author Share Posted September 5, 2012 hi; yes i sent a lot message for customers. i selling modules and themes from addons store since two years . but might be better live support for addons store. it is possible ??? -Regards Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 5, 2012 Share Posted September 5, 2012 Hello, you are proposing to have some kind of "Live" support on the PrestaShop Add-On store for merchants looking to speak directly with the Developer? Link to comment Share on other sites More sharing options...
safa Posted September 5, 2012 Author Share Posted September 5, 2012 Hello, you are proposing to have some kind of "Live" support on the PrestaShop Add-On store for merchants looking to speak directly with the Developer? yes Benjamin Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 5, 2012 Share Posted September 5, 2012 Hi Safa, thank you for the clarification. I will certainly forward this request. More specifically, how would you like this Live support in order to better serve your customers? 1 Link to comment Share on other sites More sharing options...
Burhan BVK Posted September 6, 2012 Share Posted September 6, 2012 Hi Safa, thank you for the clarification. I will certainly forward this request. More specifically, how would you like this Live support in order to better serve your customers? I hope they don't try to add this feature. There are some serious bugs on the addons site that have not been fixed for months, trying to add a feature like this will no doubt only cause more problems and not likely to improve anything. Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 6, 2012 Share Posted September 6, 2012 Hi whitelighter,thank you for your message. At PrestaShop, we are addressing reported Bugs in the forum. We would certainly make sure that the feature-set in the Add-Ons are correctly configured. We appreciate all the feedback, thank you for choosing PrestaShop! Link to comment Share on other sites More sharing options...
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