karthik0415 Posted September 4, 2012 Share Posted September 4, 2012 Hi, I recently installed SSL on the server. I tested it with a sample HTML document and I am able to access it with the https protocol. However when I try to access any of the prestashop pages, the server throws as HTTP 500 error. What could be the problem? When ever I access the site over the HTTP protocol, it works fine. Any help us highly appreciated. Thanks! Link to comment Share on other sites More sharing options...
shacker Posted September 6, 2012 Share Posted September 6, 2012 site url? Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 6, 2012 Share Posted September 6, 2012 Hello Kharthik, have you also Enabled SSL via the Back-Office General Preferences this option is often times overlooked. Thank you for choosing PrestaShop Link to comment Share on other sites More sharing options...
karthik0415 Posted September 7, 2012 Author Share Posted September 7, 2012 Hi. My site URL is www.kobster.com. It works fine using http://www.kobster.com but https://www.kobster.com does not. To test this further https://www.kobster.com/Test.html link works fine; but any page under Prestashop does not. Link to comment Share on other sites More sharing options...
karthik0415 Posted September 7, 2012 Author Share Posted September 7, 2012 @Benjamin Utterback Thank you. I must appreciate Prestashop a lot, I am loving it so far. When I go to the preferences tab, for the SSL option, I see this link 'Please click here to use HTTPS protocol before enabling SSL.' When I click it, it opens the admin panel using the HTTPS protocol and I get the same error: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Apache/2.2.22 (Unix) mod_ssl/2.2.22 OpenSSL/1.0.0-fips mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at www.kobster.com Port 443 Link to comment Share on other sites More sharing options...
itcwebman Posted September 7, 2012 Share Posted September 7, 2012 Hello, Have you tried enabling SSL from phpMyAdmin? Link to comment Share on other sites More sharing options...
karthik0415 Posted September 7, 2012 Author Share Posted September 7, 2012 Yes, I tried. It does not work as well Link to comment Share on other sites More sharing options...
karthik0415 Posted September 14, 2012 Author Share Posted September 14, 2012 Hi.. any help please Link to comment Share on other sites More sharing options...
karthik0415 Posted October 8, 2012 Author Share Posted October 8, 2012 Hi guys.. Any help is much appreciated. Link to comment Share on other sites More sharing options...
cat1999 Posted October 16, 2012 Share Posted October 16, 2012 Hi, I have the same problem too, any help guys? Link to comment Share on other sites More sharing options...
shacker Posted October 17, 2012 Share Posted October 17, 2012 in back office you configure the ssl? and have url rewrite? try to disable it Link to comment Share on other sites More sharing options...
cat1999 Posted October 24, 2012 Share Posted October 24, 2012 @Benjamin Utterback Thank you. I must appreciate Prestashop a lot, I am loving it so far. When I go to the preferences tab, for the SSL option, I see this link 'Please click here to use HTTPS protocol before enabling SSL.' When I click it, it opens the admin panel using the HTTPS protocol and I get the same error: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Apache/2.2.22 (Unix) mod_ssl/2.2.22 OpenSSL/1.0.0-fips mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at www.kobster.com Port 443 I had the same problem, I eventually traced it down to a problem with my SSL certificate not being installed on the correct username on the server. My SSL was installed under the user account 'nobody' (UID 99) as instructed but once installed it needs to be updated to the user account of the website. To see if you have the same problem go to enable SSL in the backoffice of PS then check your error log on your server if your certificate has been installed on the wrong user account (nobody) then you will receive an error similar to: "SoftException in Application.cpp:422: Mismatch between target UID (99) and UID (503) of file" If this is the case you will need to edit the http.conf file on your server to update the user account name associated with the SSL certificate. Once edited you will need to rebuild your server to push the changes live. I hope this helps. Cat 1 Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 24, 2012 Share Posted October 24, 2012 Hello Cat, thank you for this detailed explanation. Turning on Error Reporting is definitely the first step to finding out what exactly the specific issue is with your store. We appreciate the time you took to write your solution, I'm sure it will help other merchants. Link to comment Share on other sites More sharing options...
karthik0415 Posted October 31, 2012 Author Share Posted October 31, 2012 Thank you so much Cat. This solved my problem. Can't thank you enough. This thread is solved. If it needs to be closed, admins, please take care. Link to comment Share on other sites More sharing options...
cyremia Posted December 18, 2012 Share Posted December 18, 2012 (edited) I had exactly the same issue but I found another solution here http://forums.cpanel.net/f5/ssl-cert-500-internal-server-error-162653.html (see post #2) It worked for me Edited December 18, 2012 by cyremia (see edit history) Link to comment Share on other sites More sharing options...
erginaktasw Posted December 19, 2012 Share Posted December 19, 2012 Hi, I have prestashop 1.4.9.0 website working properly. Now i bought and installed SSL to my apache server. However, I cannot enable SSL at BO. When I click "Please click here to use HTTPS protocole before enabling SSL" system turns http to https and gives error 107 (net::ERR_SSL_PROTOCOL_ERROR) Do i have to do another settings after SSL installed to server and before enabling it at BO. Please Help Link to comment Share on other sites More sharing options...
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