gneill87 Posted May 7, 2009 Share Posted May 7, 2009 Hi,I've set up a shop using prestashop, and I am using PayPal as my only payment method. I am not receiving any email notifications when a customer places an order, even though prestashop recognises that the order has been paid for by paypal. Also, if I change the payment method to cheque to test, it works perfectly and sends me an email notification. I am worried that the customer will not be receiving an order confirmation either. Could there be a reason for this, for example PayPal not returning the customer back to the site. If so, how do I change the settings to allow this? Any help would be greatly appreciated. Greg. Link to comment Share on other sites More sharing options...
San Diego Posted May 8, 2009 Share Posted May 8, 2009 what kind of pay pal module do you usethere are a few modifications in the forum.you should receive an email from paypal of the transferalso you need to tell paypal to allow the customer to go back to your site.if you open a sandbox account in your paypal account you can test purchase in your shop to see how it works.sd Link to comment Share on other sites More sharing options...
gneill87 Posted May 8, 2009 Author Share Posted May 8, 2009 I'm using PayPal module 1.4.I have since learned that I should have put a return URL in my paypal configuration. Hopefully it is working fine now, so I'll have to see how it goes! Link to comment Share on other sites More sharing options...
shokinro Posted January 28, 2011 Share Posted January 28, 2011 If the Order is created at your store, it means Paypal has posted back the payment information.An order confirmation should be sent to customer from PrestaShop. But by default, PrestaShop will not send the order confirmation email to store owner.If you want get this email, you need to install "Mail alerts" module and configure it at you back office. Link to comment Share on other sites More sharing options...
gluon Posted February 3, 2011 Share Posted February 3, 2011 OMG!I just understood why I had some problems too Link to comment Share on other sites More sharing options...
gluon Posted February 3, 2011 Share Posted February 3, 2011 btw, before, I used the wp-estore module for wordpress and I was receiving email from paypal has a confirmation on each payment very quickly after the payment.now, it is very long and sometimes, I didn't receive it.any ideas?should I use the paypal API modules instead of the other one ? Link to comment Share on other sites More sharing options...
shokinro Posted February 3, 2011 Share Posted February 3, 2011 please note: email from Paypal and email from PrestaShop are different.Here are are talking about the email from PrestaShopI think change to use API version Paypal module doesn't make any difference on this matter. Link to comment Share on other sites More sharing options...
shokinro Posted March 25, 2011 Share Posted March 25, 2011 hi sandraesgop,please check this link to see if you could get any information.http://www.prestashop.com/forums/viewthread/90061/ Link to comment Share on other sites More sharing options...
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