Since upgrade to 1.4.9.0 Customers telephone number not appearing on order

[nickfromtq]

Hi,

 

Since upgrading to version 1.4.9 the customers telephone is not appearing on the order, before it was in the under the customers address.

 

Can anyone advise ?

 

Nick

[bellini13]

the address that appears on the invoice uses the address format for the country. i'm not sure what version you upgraded from, but the address format was introduced in an earlier version of v1.4

 

You need to review the address format for your countries in the back office, to confirm if the phone number is included. If not, you need to decide if you want to add it.

[nickfromtq]

Hi,

 

I have looked in the BO but it still doesn’t seem to be there, Please see screen shot. Under the available field phone is not there.

 

FYI - I upgraded from version 1.4.1 to version 1.4.9.0

 

Can you please advise further.

 

Many thanks

Nick

Edited September 2, 2012 by nickfromtq (see edit history)

[nickfromtq]

It is working now, I added phone and did a force compile.

 

Many thanks for your help.

Nick

[Mister Denial]

Please note that sometimes customers will only add their mobile phone, which per default does not show in the order details / invoice either. You'll also need to add that manually to all countries.

 

It took me weeks to figure out what the issue was and why the heck on some orders only there was no phone number.