[SOLVED] white home page after upgrading to 1.4.9.0

[AudAbysse]

Hi

 

I just finished upgrading from v. 1.4.8.3 to v. 1.4.9.0 following the instructions written here :

http://doc.prestasho...ting+PrestaShop

 

But I have a big issue.

 

When I go to my front office, the Home page is just white with a "Category" menu.

 

One precision : my shop is in a folder of my domain name (exemple : http://www.myshop.com/prestashop/) because the shop is not ready yet.

But I wrote in my settings.inc.php file :

define('__PS_BASE_URI__', '/prestashop/');

So it should be working, isn't it ?

 

Thanks for your help.

Edited September 6, 2012 by AudAbysse (see edit history)

[El Patron]

if you are at least getting the category menu, then your setting.inc.php is correct.

 

change your config/config.inc.php to display errors...to see where it's abending..

 

@ini_set('display_errors', 'on');

[AudAbysse]

Hi elpatron and thank you for your help,

 

First, I have one precision to my precedent message :

When I go to my front office, the Home page is just white with a "Category" menu, but it's just a text word "Categories" without any link, and my categories are not written under it.

 

Then, I changed my config/config.inc.php and I get this message :

 

Fatal error: Uncaught exception 'SmartyException' with message 'property 'rendered_template' does not exist.' in /homez.387/MY_USER_NAME/www/MY_DOMAIN_NAME/prestashop/tools/smarty/sysplugins/smarty_internal_templatebase.php:798 Stack trace: #0 /homez.387/MY_USER_NAME/www/MY_DOMAIN_NAME/prestashop/tools/smarty/compile/b423935cdbf995e1b3bd6405aa144f60715dd54c.file.blockcategories.tpl.cache.php(43): Smarty_Internal_TemplateBase->__call('getRenderedTemp...', Array) #1 /homez.387/MY_USER_NAME/www/MY_DOMAIN_NAME/prestashop/tools/smarty/compile/b423935cdbf995e1b3bd6405aa144f60715dd54c.file.blockcategories.tpl.cache.php(43): Smarty_Internal_Template->getRenderedTemplate() #2 /homez.387/MY_USER_NAME/www/MY_DOMAIN_NAME/prestashop/tools/smarty/sysplugins/smarty_internal_templatebase.php(161): include('/homez.387/grev...') #3 /homez.387/MY_USER_NAME/www/MY_DOMAIN_NAME/prestashop/classes/Module.php(1080): Smarty_Internal_TemplateBase->fetch('/homez.387/grev...', 'blockcategories...', NULL) #4 /homez.387/MY_USER_NAME/www/MY_DOMAIN_NAME/prestashop/module in /homez.387/MY_USER_NAME/www/MY_DOMAIN_NAME/prestashop/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 798

 

Does this help you solve the issue ?

 

Thanks for your answer.

[El Patron]

try this, in your back office-->preferences-->performance

 

turn on 'force smarty compile'

 

I am traveling right now but it looks to be that or bad cache...if the above doesn't work, turn off cache...if that doesn't work search the forum on how to delete your cache.

 

suerte!

[AudAbysse]

Hi elpatron,

 

Turning off the cache actually does work !

 

I can see my Home page again

 

So thank you very much for your help !

 

However, I don't think my cache can be disabled for ever, can it be ?

[El Patron]

Hi elpatron,

 

Turning off the cache actually does work !

 

I can see my Home page again

 

So thank you very much for your help !

 

However, I don't think my cache can be disabled for ever, can it be ?

 

you are most welcome. if you turn cache back on and the problem persists, search this forum for deleting cache, do that...then turn it back on. No, you do not want to run with cache off and smarty compile on....

[AudAbysse]

Hi elpatron,

 

I deleted my tools/smarty/compile/ files and then turned back the cache on, and everything is fine !

 

So, again, thank you very much for your help

 

The site is a little slow, but I read here about optimization and I'll try this before I launch the shop.

 

Bye

[mismandos]

Thank you both very much! I had the same problem, I followed your steps and it works!

[Aquilane]

Yes ! Thanks a lot ! I must say you save my day !