Changes to Back Office Fields are lost after saving

[anuragrai]

Hi,

I am trying to change the Shop Name from "Back Office>> Preferences>>Contact Information"

When I change the field Shop Name and hit SAVE, I get the message" Settings update successful" , however the field Value doesn't change.

This happens on Force Compile option / Cache Yes/No too.

Did any one else face a similar issue. I have spent hours clearing cache etc. but it doesnt work.

[El Patron]

What version of PrestaShop? Do you have any back office modifications or is it native PrestaShop?

[anuragrai]

I am using 1.4.7.0 and I have not done any back office modification.

My store URL is

frappon.com

[anuragrai]

Hi elpatron,

I checked back the BO once again and I can see the options changing now. I am really surprised as I did not do any change to the website. I will update here if the problem recurrs.

However for now, thank you for your time

Regards

Anurag

[El Patron]

when you change the shop name in the back office, it updates your mysql database table prefix_configuation PS_SHOP_NAME. You can check this field to see if updated there via phpmyadmin.

 

if your change is not reflected there then try this to see if there is some error

change config/config.inc.php

e

define('_PS_DEBUG_SQL_', false);
to
define('_PS_DEBUG_SQL_', true);

 

and try changing the shop name and report any error

 

glad it sorted itself out..cheers