Aagje Vanden Bussche Posted August 29, 2012 Share Posted August 29, 2012 Hi, We've changed our hosting plan and apparently not all files were accurately (re)placed on our FTP server. Since the new hosting, we get this message when we want to login to the backend of our webshop: http://screencast.com/t/xd0J6VpNTU For obvious reasons, we want to log in We cannot find the /install file to remove it. Renaming the /admin doesn't cut it. Has anyone had this issue before? Any idea how I can change this situation? I am not familiar with coding. Thank you! Link to comment Share on other sites More sharing options...
Dh42 Posted August 29, 2012 Share Posted August 29, 2012 It appears that you have an admin folder you should rename it. Link to comment Share on other sites More sharing options...
benjamin utterback Posted August 29, 2012 Share Posted August 29, 2012 Thanks DesignHaus42, Hello Aagje, In your FTP, please navigate to your Root Folder (Where your PrestaShop Folders are, some widely used Root Folders are Public_html, and www) Once you Navigate to your Root Folder please locate the Admin Folder and REname it. Please make sure you remember what you rename this Admin Folder FTP, as this will the be part of the URL for your backoffice. If you renamed your Admin Folder "admin123" then to reach your back office you would go to www.yourstoresurl.com/admin123 Once you have changed the remembered the new Admin folder. Please locate the "Install" folder and delete it. In combination, renaming the Admin folder and deleting the Install Folder will allow you to Log in to your Back Office. Thank you so much for using PrestaShop! I hope this helps! -Benjamin Link to comment Share on other sites More sharing options...
Aagje Vanden Bussche Posted August 30, 2012 Author Share Posted August 30, 2012 Thank you guys for replying. I don't have an admin folder in the root, but I do have the following folders in the /httpdocs - admin AND -admin1234 As the admin1234 is how we renamed the original admin folder back in the day when we installed prestashop. I'm just afraid if we delete the other admin folder, other things might not work anymore... Now I've changed the /admin to /admin12. So we have /admin12 and /admin1234. The one where our backend is at is the /admin1234. Will the /admin12 interrupt any backend action? Link to comment Share on other sites More sharing options...
Dh42 Posted August 30, 2012 Share Posted August 30, 2012 It will not. Link to comment Share on other sites More sharing options...
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