Applicaiton of Customer discount

[markjl]

Hello

 

I put a customer (me) into a group and gave the group 5% off.

However, the discount is not applied when the customer orders. Any thoughts, thanks

Edited August 24, 2012 by markjl (see edit history)

[vekia]

check voucher specification? Put here more information about problem

[markjl]

Well I created a customer group. I configured the group in customer groups to have a discount of 5%.

I added myself to the group.

I then created an order using my login expecting the order amount to be 5% less than onsite price. But it wasn't.

Is that clear? Thanks

Edited August 25, 2012 by markjl (see edit history)

[vekia]

Well I created a customer group. I configured the group in customer groups to have a discount of 5%.

I added myself to the group.

I then created an order using my login expecting the order amount to be 5% less than onsite price. But it wasn't.

Is that clear? Thanks

 

yes it clear, check voucher specification in voucher settings. Maybe there is something wrong, put the screen here or smth, if you are able - put the log from server,

[SomeThings NC]

do you not have to apply the voucher code or is it supposed to automatiaclly reduce the price for the group???? I've never done a group voucher, but just assumed it would be like any other voucher only resticted to a certain group

[bellini13]

the group price should automatically reflect in the product price. i would try 2 things

1) confirm the product price in the back office, and then compare it to the price you see as the customer

2) try to logout and login again as the customer. you might have the group cached in a cookie