Is there a way to log-in as the buyer?

[icyhot]

I sell virtual products and a recent buyer told me that he can't find the product on their account. I highly doubt that it is true since other buyers never had such problems.

I want to log in as him and see if it's really true.

How would achieve this without resetting his password or anything?

[Dh42]

The easiest way to do it would be to open phpMyadmin and paste their password hash into a text file, then paste the password hash to an account that you know the password of into the db where their password hash was. After you log in and sort the problem out, change it back.

[icyhot]

The easiest way to do it would be to open phpMyadmin and paste their password hash into a text file, then paste the password hash to an account that you know the password of into the db where their password hash was. After you log in and sort the problem out, change it back.

 

Are you saying that I should go to myphp on my cpanel and grab the encrypted code and store it somewhere?

[Dh42]

In more detail. Create an account that you know the password to. Open a text editor. Then go to phpmyadmin and look in the customers table, find the email of the account that you already know the password to. Then copy and paste it to a text file. Now find your customers email address, that is having problems. Select edit and copy and paste their password hash to the text file. Now paste the first hash in phpmyadmin, in place of the persons password hash. Click save, and do what you need to do in their account. (the only reason you are using a text file is so that you can keep track of their password hash without losing it. ) When you get finished paste their password hash back into the database and click save.