horusse Posted August 16, 2012 Share Posted August 16, 2012 hi everyone I have trouble to install my shop. at the fird step about the DB creation i have this error (see the attach files) So i dont anderstand and cant keep going ... can someone help me please thanks Link to comment Share on other sites More sharing options...
benjamin utterback Posted August 16, 2012 Share Posted August 16, 2012 Hello horusse, Thank you for joining the PrestaShop forums. We are happy to have you. I have not seen this error before. I can not tell you exactly what it means. Usually an error at DB creation means that some value in the Database Configuration is incorrect. Have you defined the Database fields correctly? Also, who is your hosting Provider? Link to comment Share on other sites More sharing options...
horusse Posted August 16, 2012 Author Share Posted August 16, 2012 hi, Tks for answering me. My provider is a french provider Easy-hebergement What do you mean by defined correctly the database field ? i just created it then launch the installation as says in the installation process in the powerpoint file from prestashop web site... Link to comment Share on other sites More sharing options...
benjamin utterback Posted August 16, 2012 Share Posted August 16, 2012 Hi horusse, Have you tried to contact your hosting provider to see if they can offer support? Link to comment Share on other sites More sharing options...
horusse Posted August 17, 2012 Author Share Posted August 17, 2012 yes of course it the first thing i did. They said they check and they can see the shop so they dont see any trouble. they said to find a clean prestashop file to install and delete the DB table and try again. i already try twice to do it and same problem appear. I dont know what else to do. i will try one more time Link to comment Share on other sites More sharing options...
horusse Posted August 17, 2012 Author Share Posted August 17, 2012 (edited) hi so i try again ... but i see a problem when i upload the prestashop files into my FTP. there is 4 files cant upload because it says that it already exist... how can this be possible ... i just delete everything on the FTP before trying again... what can i do ? Edited August 17, 2012 by horusse (see edit history) Link to comment Share on other sites More sharing options...
benjamin utterback Posted August 17, 2012 Share Posted August 17, 2012 Dear horusse, If there are 4 files that already exist, that is because the database has not been fully cleared. Make sure everything is cleared in your mysql database before installing again. You can do a simple script install with BlueHost and in 45 seconds have it installed and working. That would be my recommendation. Link to comment Share on other sites More sharing options...
horusse Posted August 17, 2012 Author Share Posted August 17, 2012 thks for your help it works now i just skip all of them and let the newest files. so now work will really begin Link to comment Share on other sites More sharing options...
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