inprint Posted August 16, 2012 Share Posted August 16, 2012 (edited) Hi I’m having major problems with customer uploading there images for printing. I’m using version Version 1.3.1.1 - 1.829s of presta with everything standard and my php.ini ->post_max_size is set to 50m and my presta shop config set to 100m but customers are still only able to load files at 512k file size. I have tried taking out the file size checking etc but makes no difference, you just get a blank screen. Thanks in advance Edited August 16, 2012 by inprint (see edit history) Link to comment Share on other sites More sharing options...
Patric Posted August 16, 2012 Share Posted August 16, 2012 Hi inprint, Please change your topic's title using lowercase only, according to the forum's rules. Thanks. Link to comment Share on other sites More sharing options...
tomerg3 Posted August 16, 2012 Share Posted August 16, 2012 Did you check the settings in Preferences->Products (all the way at the bottom? Link to comment Share on other sites More sharing options...
inprint Posted August 16, 2012 Author Share Posted August 16, 2012 Yes we have checked this - all the way to the bottom! Link to comment Share on other sites More sharing options...
tomerg3 Posted August 16, 2012 Share Posted August 16, 2012 And increased http://screencast.com/t/Jmpvp4H8uW ? Link to comment Share on other sites More sharing options...
inprint Posted August 17, 2012 Author Share Posted August 17, 2012 Hi, yes we have had various values in these fields - I've tried the ones you have indicated this morning and as the file is larger than 512kb (which is the limit that we are trying to alter) the whole thing drops out to a blank page - exactly as it has done with every combination we've tried with files over the limit. Any other ideas? Link to comment Share on other sites More sharing options...
tomerg3 Posted August 17, 2012 Share Posted August 17, 2012 Try to turn on error reporting (/config/config.inc.php line #4) and try it again. Let us know what error you see. Link to comment Share on other sites More sharing options...
inprint Posted August 20, 2012 Author Share Posted August 20, 2012 Hi tried this today and got this error message:- Fatal error: Allowed memory size of 73400320 bytes exhausted (tried to allocate 24064001 bytes) in /mnt/vol3/home/i/n/inprin/public_html/images.inc.php on line 160 the file size we tried to upload was just over 1mb Link to comment Share on other sites More sharing options...
tomerg3 Posted August 20, 2012 Share Posted August 20, 2012 I think that Prestashop is trying to resize the image, which requires a lot of RAM, adding more ram would be the easiest solution. Link to comment Share on other sites More sharing options...
inprint Posted August 20, 2012 Author Share Posted August 20, 2012 this is happening on any machine we try to upload from - including a mac - is there anyway we can turn this resizing off in Prestashop? Would we get the same problem if we used the most upto date version of Prestashop ? Link to comment Share on other sites More sharing options...
tomerg3 Posted August 20, 2012 Share Posted August 20, 2012 It's the server, not the local computer. You can try to turn it off, I don't know the exact place in the code off the top of my head, as there is no setting for it. I am not sure if the issue still exists in the latest 1.4 Link to comment Share on other sites More sharing options...
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