Problem installing theme (using import/export theme module)

[sacha_k]

Hello,

 

I bought a theme and installed the Import/export theme module but can't install my theme...

I don't get any error message or anything, this is what happens when I click next in the module:

And I checked just in case but the theme doesn't appear in the appearance section.

 

I also tried manually by adding the theme folder to the folder named "themes" in the root of my website using Filezilla but without succes.

 

I know it's probably something stupid I haven't though about but I've been doing and doing every steps very carefully for hours now and I'm obviously not able to make it work without some help.

 

Could someone give me a hand?

 

Many thanks!

[halennoor]

if you bought the theme try to check with those who sold you the theme.

 

however, on the other hand, if anyone else here had any experience with the theme someone should be able to help you out. best if you can tell us what theme you are trying to install and what version is your ps. cheers.

[gas_you]

I have the same problem ,but my theme had be download for free