KraaZe Posted August 13, 2012 Share Posted August 13, 2012 This is my error: Hi, Error reporting from your PayPalAPI module A client has encountered a problem with the module PayPalAPI, see the report: PayPal response: TIMESTAMP -> 2012-08-13T20:26:11Z L_ERRORCODE0 -> 10730 L_SHORTMESSAGE0 -> Shipping Address Postal Code Empty L_LONGMESSAGE0 -> The field Shipping Address Postal Code is required L_SEVERITYCODE0 -> Error Every buyer gets this..No matter where from. :S Link to comment Share on other sites More sharing options...
tomerg3 Posted August 13, 2012 Share Posted August 13, 2012 It looks like you are either not collecting a zip code from your customers, or not passing it to Paypal L_SHORTMESSAGE0 -> Shipping Address Postal Code Empty Link to comment Share on other sites More sharing options...
KraaZe Posted August 13, 2012 Author Share Posted August 13, 2012 It looks like you are either not collecting a zip code from your customers, or not passing it to Paypal L_SHORTMESSAGE0 -> Shipping Address Postal Code Empty I upgraded my PayPal module to the latest. http://addons.prestashop.com/en/payments-gateways-prestashop-modules/1748-paypal.html Now I'm getting this error: Fatal error (Address -> address1 is empty) What would I do to fix this? I can''t find anything on Google. Link to comment Share on other sites More sharing options...
tomerg3 Posted August 13, 2012 Share Posted August 13, 2012 Now it looks like the customer does not have an address at all, do you see one if you look at the customer from the Backoffice? Link to comment Share on other sites More sharing options...
KraaZe Posted August 13, 2012 Author Share Posted August 13, 2012 Now it looks like the customer does not have an address at all, do you see one if you look at the customer from the Backoffice? Yes, I have tried this my self as well. Link to comment Share on other sites More sharing options...
tomerg3 Posted August 13, 2012 Share Posted August 13, 2012 Can you post a screenshot of the customer page from the BO as well as the address associated with it. Link to comment Share on other sites More sharing options...
KraaZe Posted August 13, 2012 Author Share Posted August 13, 2012 (edited) I made a fake in my client acc and viewed from BO. -removed- Edited August 13, 2012 by KraaZe (see edit history) Link to comment Share on other sites More sharing options...
KraaZe Posted August 13, 2012 Author Share Posted August 13, 2012 Can you post a screenshot of the customer page from the BO as well as the address associated with it. Let me know if you need anymore info. I appreciated your help kind sir. Link to comment Share on other sites More sharing options...
tomerg3 Posted August 13, 2012 Share Posted August 13, 2012 The only thing I can think of is that there were items in the cart before the address was created. If you create a new account, add an address and still get this paypal error, then I am not sure what else it could be. Link to comment Share on other sites More sharing options...
KraaZe Posted August 13, 2012 Author Share Posted August 13, 2012 The only thing I can think of is that there were items in the cart before the address was created. If you create a new account, add an address and still get this paypal error, then I am not sure what else it could be. I just recreated my account and am still getting this error? Is there another version I could possibly try? Link to comment Share on other sites More sharing options...
KraaZe Posted August 13, 2012 Author Share Posted August 13, 2012 The only thing I can think of is that there were items in the cart before the address was created. If you create a new account, add an address and still get this paypal error, then I am not sure what else it could be. I am also trying to add another address but am not seeing an option for a postal code, yet it's saying I must use one... Link to comment Share on other sites More sharing options...
tomerg3 Posted August 13, 2012 Share Posted August 13, 2012 Make sure it is turned on in your country address layout settings (Shipping->Countries->edit your country) Link to comment Share on other sites More sharing options...
KraaZe Posted August 13, 2012 Author Share Posted August 13, 2012 Make sure it is turned on in your country address layout settings (Shipping->Countries->edit your country) Like this?http://gyazo.com/2f049dce11ff26aeea590181a5bdc045 Link to comment Share on other sites More sharing options...
tomerg3 Posted August 13, 2012 Share Posted August 13, 2012 yes Link to comment Share on other sites More sharing options...
KraaZe Posted August 13, 2012 Author Share Posted August 13, 2012 yes I downgraded to the version which originally came with PrestaShop. I am Canadian and can order/make payments fine although U.S residents cannot. Here is the error: Hi, Error reporting from your PayPalAPI module A client has encountered a problem with the module PayPalAPI, see the report: PayPal response: TIMESTAMP -> 2012-08-13T22:46:15Z L_ERRORCODE0 -> 10730 L_SHORTMESSAGE0 -> Shipping Address Postal Code Empty L_LONGMESSAGE0 -> The field Shipping Address Postal Code is required L_SEVERITYCODE0 -> Error Link to comment Share on other sites More sharing options...
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