A carrier doesn't appear on the front office

[suzuman]

I've set 3 carriers like below

1. Japan post by AIR
   
2. Japan post by SAL (the conbination of air and ship)
   
3. Letter Pack (only for domestic shipment)
   

1&2 are only for overseas, and 3 is only for domestic shipment, so made the Zone called 'Japan Domestic' and I took out Japan from the 'Asia' zone then put it into the 'Japan Domestic'.

 

I configure the carriers above like this

1. All of the zones except 'Japan Domestic'
   
2. All of the zones except 'Japan Domestic'
   
3. Only 'Japan Domestic'
   

I also set the weight ranges for all 3 of them.

(Letter Pack has the flat rate 350yen for 0 - 4000g, so that's it)

 

I made the test account who lives in Japan, and I tested the purchase transaction, however the shipment cost on the bill page shows the cost of 1, not 3, and when I tried to choose 3 manually, only 1 and 2 are shown on the purchase page, but not 3, so I can't even choose it.

 

I've checked back-office again and again, but it seems nothing wrong at all.

I've set 3 as the default, but still it doesn't come up....

 

Does anyone have any idea about this issue?

[phrasespot]

See here and post again if you are still having problems after going through it.

[benjamin utterback]

Hello suzuman, Yes and please make sure that your products have their weights configured as well. You can view this video, for basic instructions as well. Thank you for choosing PrestaShop www(dot)youtube.com/watch?v=2A70QkE5CpM