PS 1.4.8.2 Problem in adding new shipping carrier

[jassy]

dear ALL

i already have had 6 shipping carriers, however, i needed to include 1 more with the following details:

name of carrier: My Carrier (U.S.)

zone: North america, south america & central region

weight range: 0-3kg,3-5kg,5-10kg, 10-15kg

fees for each range included as well.

after adding & saved all details, this carrier was not found in the front office.

any advise how to troubleshoot this.

appreciate early reply.

rgds

jassy

[benjamin utterback]

Hey Jassy, do you have the weights set up for your products? Sorry for the remedial question. Just checking basics to move forward. Thank you for choosing PrestaShop!

[jassy]

hi benjamin

thx for your immediate reply.

yes, all my products have been given with weights.

actually my 6other shipping carriers are fine, only my late the 7th carrier for shipping options to US has problems.

any other advise where to troubleshoot.

or does the prestashop system only allows up to 6 carrier options?

rgds

jassy

[benjamin utterback]

Hello jassy, thanks for the reply

 

PrestaShop does allow unlimited carriers. If you change your 6th carrier to your prospective 7th Carrier settings. Does it still work? This will definitely let us know if it is the configuration error, or if you are only allowed 6 carriers. Let me know how it goes. Thanks!

 

Regards,

 

Benjamin

[jassy]

hi there Benjamin

good day to you & apologies for the delay.

i've tried set inactive to 1 of my 6 existing carrier, however my late added "My Carrier (US)" still does not exist in my front office.

how else can i troubleshoot?

i noticed i hv many potential customer from the US, hence appreciate you could help me get up my carrier to US.

rgds

jassy