[SOLVED]Help Needed - Image Upload Not Working!

[jonno12003]

Hi All

 

First post on here.

 

My webpage's back office is giving me an error each time i upload a product

 

For some reason as soon as i've uploaded the image, I get a blank screen, with just the product headers - Catalog, etc above.

 

The image doesn't show up.

 

I've successfully uploaded a tonne of images, changed the size of the image file/format but for some reason it won't work!

 

I'm not too technical which is why prestashop's easy GUI works for me. I'm wondering whether somebody has some simple advice for me or could have a look?

 

Many Thanks

 

John

Edited August 5, 2012 by jonno12003 (see edit history)

[MEG Venture]

Please enable the error messages using by config.inc.php and post here the error message you receive.

[jonno12003]

Hi Caglar,

 

Thanks for responding. How do i enable this? - Sorry very newbish...

 

John

[jonno12003]

Prestashop version: 1.4.7.0

Server information: Linux #1 SMP Wed Mar 7 04:16:51 EST 2012 x86_64

Server software version: Apache

PHP version: 5.2.17

MySQL version: 5.0.95-log

Store information

 

Shop URL: http://www.alternativemarket.co.uk/shop/

Current theme in use: prestashop

Mail configuration

 

Mail method: You are using the PHP mail() function.

Your information

 

Your web browser: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.60 Safari/537.1

Check your configuration

Required parameters: OK

Optional parameters: OK

[MEG Venture]

In your root, there is a folder named config.

And there you'll find config.inc.php

Open it with an editor and enable error messages by changing the below lines

 

@ini_set('display_errors', 'off');
define('_PS_DEBUG_SQL_', false);

 

to

 

@ini_set('display_errors', 'on');
define('_PS_DEBUG_SQL_', true);

 

Save the file and upload it to your ftp server.

[jonno12003]

Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 9792 bytes) in /home/linweb09/a/alternativemarket.co.uk-1050202432/user/htdocs/shop/images.inc.php on line 238

[MEG Venture]

Please, try to disable the caching and retry.

 

You can do that under tools>performance tab

[jonno12003]

Hi Caglar,

 

Thanks for your replies, i do appreciate the help. I have tried disabling the cache but still have the same error as stated above

 

John

[MEG Venture]

So if that doesn't work, you should increase the memory_limit value of your server. It should be currently 64M or 32 M. I guess 128M can work out for you. To do that, contact with your hosting provider or if you have access to your php.ini file of your server, you can manually increase it.

 

Another way to do that, is to write in your .htaccess file, but if the limit is put in the server it probably doesn't work.

 

Adding line to your .htaccess file:

 

php_value memory_limit 128M

[jonno12003]

Hi Caglar,

 

I shall contact my provider tomorrow and ask them to increase the limit

 

Will this be ok to upload alot more images once sorted?

 

I have thousands of products to upload

 

Regards

[MEG Venture]

It is also related to your time_out limit of your server. You should ask to increase that value, too.

[jonno12003]

Hi Caglar, I spoke to them and they said i need to add this line to my wp-config.php file to increase the memory limit

 

this is ('WP_MEMORY_LIMIT','64M');

 

how do i do this?

 

Regards

 

John

Edited August 5, 2012 by jonno12003 (see edit history)

[MEG Venture]

Please, tell them you use Prestashop, not wordpress.

[jonno12003]

They said they only deal with wordpress....they said they don't know the script for prestashop

[MEG Venture]

So please request them to increase the memory_limit value. They should be able to do that.

[jonno12003]

Fast hosts - They said they couldn't do it... Useless english people??

[MEG Venture]

Then please try to edit your .htaccess file.

 

To do that go to your tools>generators tab

 

There you'll see specific configuration textarea

 

Copy below line and paste into it

 

php_value memory_limit 128M

 

Then press "generate .htaccess file" button. Then try to upload again.

[jonno12003]

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

 

website is no longer functioning

[MEG Venture]

OK, no worries... Please go to your ftp and delete the .htaccess file from root and then go back to Back Office, try to generate .htaccess file without the code I provided to you.

[MEG Venture]

We will try one more thing

 

Go to root/config/config.inc.php add :

 

/* Improve PHP configuration to prevent issues */
ini_set('memory_limit','128M');

 

Then try to reupload and let me know about the result

 

UPDATE: This solution worked!

Edited August 6, 2012 by Caglar (see edit history)

[jonno12003]

see homepage...... woahhh

 

http://www.alternativemarket.co.uk/shop/

[MEG Venture]

disable the error mesages from the config.inc.php

[jonno12003]

I regenerated a .htaccess file and it has broken again, Shall i PM you some FTP details?

 

John

[MEG Venture]

sure

 

Please provide me your Backoffice info, too

[MEG Venture]

OK. I fixed.

[MEG Venture]

Would you please try to reupload?

[GuerillaBeek]

In your root, there is a folder named config.

And there you'll find config.inc.php

Open it with an editor and enable error messages by changing the below lines

 

@ini_set('display_errors', 'off');
define('_PS_DEBUG_SQL_', false);

to

 

@ini_set('display_errors', 'on');
define('_PS_DEBUG_SQL_', true);

Save the file and upload it to your ftp server.

 

I added the line

ini_set('memory_limit','128M'); 

 

to increase my server's memory limit (I was experiencing an error  preventing all the modules from loading) and my site disappeared. When I restored the original config/config.inc.php file the site is still unreachable. I get nothing but a blank screen. Can you or anyone else help me resolve this issue?

 

This is the error I receive after adding:

 

@ini_set('display_errors', 'on');

define('_PS_DEBUG_SQL_', true);

 

to the config.inc.php file

 

Fatal error: Uncaught exception 'Adapter_Exception' with message 'Service container is not set.' in /home/omnomnut/public_html/omnom/Adapter/Adapter_ServiceLocator.php:49 Stack trace: #0 /home/omnomnut/public_html/omnom/classes/ObjectModel.php(232): Adapter_ServiceLocator::get('Adapter_EntityM...') #1 /home/omnomnut/public_html/omnom/classes/shop/Shop.php(131): ObjectModelCore->__construct('1', NULL, NULL) #2 /home/omnomnut/public_html/omnom/classes/shop/Shop.php(397): ShopCore->__construct('1') #3 /home/omnomnut/public_html/omnom/config/config.inc.php(100): ShopCore::initialize() #4 /home/omnomnut/public_html/omnom/admin8080/index.php(36): require('/home/omnomnut/...') #5 {main} thrown in /home/omnomnut/public_html/omnom/Adapter/Adapter_ServiceLocator.php on line 49

 

Thank you!

Edited September 10, 2015 by GuerillaBeek (see edit history)

[sc101]

PrestaShop™ 1.5.6.1

 

image size bug is at random size