simpson7647 Posted July 29, 2012 Share Posted July 29, 2012 Hi all, what does this error message mean? Error reporting from your PayPalAPI module A client has encountered a problem with the module PayPalAPI, see the report: PayPal response: TIMESTAMP -> 2012-07-29T18:27:00Z L_ERRORCODE0 -> 10417 L_SHORTMESSAGE0 -> Transaction cannot complete. L_LONGMESSAGE0 -> The transaction cannot complete successfully. Instruct the customer to use an alternative payment method. L_SEVERITYCODE0 -> Error Thanks, Link to comment Share on other sites More sharing options...
Dh42 Posted July 29, 2012 Share Posted July 29, 2012 Is this the first error of this kind that you have gotten? Here is a guide to the paypal error codes that should help explain it. https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=developer/e_howto_api_nvp_errorcodes Link to comment Share on other sites More sharing options...
revee Posted July 30, 2012 Share Posted July 30, 2012 (edited) Is this the first error of this kind that you have gotten to study abroad germany? Here is a guide to the paypal error codes that should help explain it. https://cms.paypal.c..._nvp_errorcodes I am also receiving the same error message and I don't know what to do. Can anyone help us out? Edited July 30, 2012 by revee (see edit history) Link to comment Share on other sites More sharing options...
Dh42 Posted July 30, 2012 Share Posted July 30, 2012 Have you been able to take paypal payments and are just getting it? How many times have you gotten the error? Have you tried to test some paypal payments? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted July 30, 2012 Share Posted July 30, 2012 Hi simpson, You can find our resolved bug report on this issue here. I hope this helps. -Mike Link to comment Share on other sites More sharing options...
simpson7647 Posted July 31, 2012 Author Share Posted July 31, 2012 Hi all, thanks for the replies. I got this error when someone purchased something but then i received the payment after. I also received a payment from someone else without the error. Link to comment Share on other sites More sharing options...
simpson7647 Posted July 31, 2012 Author Share Posted July 31, 2012 oo I see, so it's generated in the member has one on more payment methods on their paypal account with one being invalid. Thanks all! Link to comment Share on other sites More sharing options...
Mike Kranzler Posted July 31, 2012 Share Posted July 31, 2012 I'm glad I could help! I'll go ahead and mark this thread as solved for you. Happy selling! -Mike Link to comment Share on other sites More sharing options...
simpson7647 Posted July 31, 2012 Author Share Posted July 31, 2012 ahh just had the error message again and the customer has come to me saying they was unable to pay. What can I do? Another paypal module? Thanks, Link to comment Share on other sites More sharing options...
Mike Kranzler Posted August 1, 2012 Share Posted August 1, 2012 ahh just had the error message again and the customer has come to me saying they was unable to pay. What can I do? Another paypal module? Thanks, Did they check the various payment options on their personal PayPal account yet? Like I mentioned above, this error has to do with an invalid payment method on their account, even if they aren't using it for this specific purchase. -Mike Link to comment Share on other sites More sharing options...
simpson7647 Posted August 7, 2012 Author Share Posted August 7, 2012 Thanks for the reply, So this error message is if they have an invalid card added onto their paypal account? To solve the error, they must remove the invalid card? thanks, Link to comment Share on other sites More sharing options...
Berlindoor Posted March 23, 2013 Share Posted March 23, 2013 sadly, this is not a solution Link to comment Share on other sites More sharing options...
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