amanuensis Posted July 25, 2012 Share Posted July 25, 2012 Hi I have started my PS installation and have successfully moved onto 'database configuration'. I have verified my database settings, checked full mode installation type. pressed the next button and it doesn't move on, after i press the next button again it tells me that 'A Prestashop database already exists, please drop it or change the prefix', but it still will not move on to the shop configuration. What do I do to finish the installation.? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted July 25, 2012 Share Posted July 25, 2012 Hi amanuensis, What hosting provider are you using? -Mike Link to comment Share on other sites More sharing options...
amanuensis Posted July 25, 2012 Author Share Posted July 25, 2012 (edited) I have a dedicated server with CWCS.co.uk Linux Edited July 25, 2012 by amanuensis (see edit history) Link to comment Share on other sites More sharing options...
amanuensis Posted July 25, 2012 Author Share Posted July 25, 2012 I have a couple of PS stores on different domains running on this server but they are earlier versions Link to comment Share on other sites More sharing options...
Mike Kranzler Posted July 25, 2012 Share Posted July 25, 2012 I have a couple of PS stores on different domains running on this server but they are earlier versions And which version are you trying to install now? -Mike Link to comment Share on other sites More sharing options...
amanuensis Posted July 25, 2012 Author Share Posted July 25, 2012 v1.4.8 Released on May 14, 2012 Link to comment Share on other sites More sharing options...
Mike Kranzler Posted July 25, 2012 Share Posted July 25, 2012 Hi amanuensis, There are a few potential issues you could be running into here, anything from your password not following the proper format to a localization error to a permissions issue or many more possibilities, and it's difficult to identify what could be the root cause in your situation without more information. Please try the suggestions in the below threads and let us know if any of those work for you: http://www.prestashop.com/forums/topic/176707-install-stuck-on-step-3/ http://www.prestashop.com/forums/topic/120518-solved-installation-stuck-on-step-3/ http://www.prestashop.com/forums/topic/158009-stuck-at-step-3/ http://www.prestashop.com/forums/topic/166028-step-3-of-prestashop-installation-database-configuration/ I hope this helps. -Mike Link to comment Share on other sites More sharing options...
amanuensis Posted July 26, 2012 Author Share Posted July 26, 2012 (edited) Hi i have tried all of the above and still cannot move on from 'database configuration' - is there a way to get round this manually? i have spent two full days on this an no progress I have a few previous versions of PS on this server with no problem, I have been singing the praises to my client about choosing PS, and now he has committed to it I can't get it installed, can someone please help me with this. Edited July 27, 2012 by amanuensis (see edit history) Link to comment Share on other sites More sharing options...
amanuensis Posted July 27, 2012 Author Share Posted July 27, 2012 (edited) The issue seems to be caused by FcgidConnectTimeout apache directive giving these errors: [Fri Jul 27 10:51:36 2012] [warn] mod_fcgid: read data timeout in 40 seconds [Fri Jul 27 10:51:36 2012] [error] [client 193.200.80.2] Premature end of script headers: model.php, referer: http://xxxxxxx.com/prestashop/install/ any ideas please? I have been loyal to Prestashop since v1 - can I have some help please! Edited July 27, 2012 by amanuensis (see edit history) Link to comment Share on other sites More sharing options...
Mike Kranzler Posted July 27, 2012 Share Posted July 27, 2012 Hi amanuensis, Before anything else, please try changing the database prefix (from ps_ to ps1_ or anything else) and let us know if that works any better for you. If that doesn't work, our developers would suggest the following: 1. Double-check your server's fastCGI settings, per the first error you posted above 2. If that doesn't work, consider switching to Apache, as that is the recommended server configuration for PrestaShop 3. If neither of those work for you, please post a new report on the Forge so that our development team can try to look into this further for you. I hope this helps. -Mike Link to comment Share on other sites More sharing options...
amanuensis Posted July 27, 2012 Author Share Posted July 27, 2012 For this to work the websites need to run as apache module, you can set this in plesk. Apache user runs php as www-data, and the software requirements are that php needs to be able to write to specific directories. So what I did was change the ownership of the files that need write access to the apache user "www-data". Another way to have fixed this would be to give the group write access of the files which need to be able to write to the file system. A big thank you to the CWCS support team for getting to the bottom of this. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted July 27, 2012 Share Posted July 27, 2012 Great, I'm glad you were able to resolve this! I'll go ahead and mark this thread as solved for you. Happy selling! -Mike Link to comment Share on other sites More sharing options...
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