Prestashop white, no pages are showed

[coroccota]

Hi,

 

I have a prestashop 1.4.8.2 installation in 1and1. We installed it about 3 months ago and there wasn't any problems in all this time. BUT it failed 1 week ago. The main page is white, no text, no images, nothing. Backstore is white to. I can't access to the shop. I activated the error display in the config.inc.php file and nothing happened. The server has mysql 5.1.49 and php 5.2.17 (which is higher than the minimun requirements).

 

I wrote to 1and1 and they said that everything is fine in their configuration.

 

I will apreciate any suggestion to solve this problem, please.

Edited July 24, 2012 by coroccota (see edit history)

[Carlsen]

Hi,

 

Try to:

• Delete your .htaccess file
  
• Clear any cached sites in the cache folder
  
• Clear cached files in smarty / smarty2 compile/cache folders.
  

Edited July 24, 2012 by FPDK (see edit history)

[coroccota]

Hi,

 

Try to:

• Delete your .htaccess file
  
• Clear any cached sites in the cache folder
  
• Clear cached files in smarty / smarty2 compile/cache folders.
  

Hi FPDK,

 

Thanks for your soon reply!

 

It's strange because there wasn't .htaccess file... .

Anyway, I cleared all files inside cache, tools/smarty/cache, tools/smarty/compile, tools/smarty_v2/cache and tools/smarty_v2/compile folders but unfortunately there isn't any change.

 

I forgot to mention that I moved the web to my localhost and the problem continued there. However, I am following your indications in the 1and1 version.

 

What's next?

[Carl Favre]

Hi coroccota,

 

With debug mode no error message?

 

Can you send your ftp credentials in PM to take a look at your site?

[coroccota]

I found the problem: a trojan virus was in my computer and It infected my php files with malicious code when I was uploading this files with filezilla to my web server.

 

This code started with "eval (base64 code ". I updated AVG, then I cleaned all my php files and it works again.

 

Thanks for your help!