George T Posted July 20, 2012 Share Posted July 20, 2012 I am attempting to install v.1.5.0.13. (4th attempt) During the install, at the Welcome step, I choose the language (English) and then moved onto the second step System Compatibility. At the System Compatibility step, I accepted the terms of service and clicked on the now turned green "Next" button. I then arrived back at the Welcome step. It always loops back to the Welcome page. I attempted the software installation 4 times. Each time I made a new download of Prestashop and used different extraction software each time. I uploaded prestashop 4 different times using Filezilla. Please help. Attached, you will find screenshots of the System Combatibility step and my Shared Hosting Configuration. Thank you in advance for your help. Best regards, George Link to comment Share on other sites More sharing options...
Mike Kranzler Posted July 20, 2012 Share Posted July 20, 2012 Hi George, Is your server using FastCGI or suPHP? -Mike Link to comment Share on other sites More sharing options...
George T Posted July 20, 2012 Author Share Posted July 20, 2012 (edited) Thank you Mike for your quick response. I use Netfirms Business Hosting (their most complete shared hosting). Under their CGI server settings I saw the "yes" indication... INSTALLED PERL MODULES: CGI/Fast.pm Attached is what I can provide. If this is not right, I don't know how to look for it. Best regards, George Edited July 20, 2012 by George T (see edit history) Link to comment Share on other sites More sharing options...
Mike Kranzler Posted July 20, 2012 Share Posted July 20, 2012 Hi George, I checked with one of our developers, and he suggested that you contact your hosting provider to confirm that the session is being handled properly on their end, as your configuration should be working fine with PrestaShop's system requirements. -Mike Link to comment Share on other sites More sharing options...
George T Posted July 20, 2012 Author Share Posted July 20, 2012 Thank you Mike. I will contact my hosting provider and let you know... Best regards George. PS I will mark this post as [solved] once my site is up and running and an explanation is provided to the community. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted July 20, 2012 Share Posted July 20, 2012 Thanks, keep us posted! -Mike Link to comment Share on other sites More sharing options...
George T Posted July 20, 2012 Author Share Posted July 20, 2012 Just finished speaking with my hosting provider... The issue was with the PHP.ini file. They did a sessions-save-path refresh and I am now able to move to the next step. SOLVED Thanks to Mike for his great work Link to comment Share on other sites More sharing options...
Mike Kranzler Posted July 20, 2012 Share Posted July 20, 2012 Great, I'm glad I could help! Happy selling! -Mike Link to comment Share on other sites More sharing options...
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