impossible to put + than 1 item in cart !

[FIxit]

Hello to all forum members.

 

I am new on this forum, and totally new with the use of Prestashop (and e-shop too).

 

I have found a big problem when testing my shop : it is impossible to put more than one single item in the cart !

 

1) If I add an item in the cart, and then want to add a second item IN THE SAME CATEGORY, what happens then is the cart takes into account ONLY the last item I have added, and deletes the others.

 

2) If I add an item in the cart and WANT TO CHANGE CATEGORIES to view the rest of the shop, to ADD AN ITEM FROM ANOTHER CATEGORY, then the cart deletes the previous item and goes back to zero.

 

The shop will sell unique items (only one in stock for each item in the catalog, but I don't think the problem comes from that) and the shipping fees are based on weight (but I don't think the problem comes from that either).

 

Please help me, I cannot ask customers to check out every time they put one single thing in the cart, and pay postage fees for each item, so they can't group their orders and reduce their postage fees !

 

ps : I know nothing at all about programming, if there is some code to integrate somewhere could you please tell me what code exactly, and where to put it ?

 

Thank you very much.

[Carl Favre]

Hello Fixit,

 

Are you using the default theme or is it a customized one?

[FIxit]

Hello Carl Favre, I am using the default one.

[Carl Favre]

Can you post your site so we can check?

[MacMaster]

I had the similar problem (and it only occurred with Firefox, not with Internet Explorer):

1. When adding 1 pcs to cart and refreshed page/checked-out/changed category the cart content was lost and displayed “(empty)”. This would persist as long as 1 pcs was added each time.
   
2. When adding 1pc + 1pc without refresh only the first pcs was registered, however after doing this dual product addition the cart would work normally until the cookies was deleted (web browser history deleted)
   

 

SOLUTION: It seems that the problem was caused by a mismatch between Module (java scripts) order in “Header of page” and in my case the Module (java scripts) order in “Top of page” [back Office => Modules =>Positions].

 

I had the “User info block” above the “Cart block” in the “Top of page”, and by moving “User info block” above the “Cart block” also in the “Header of page” (by just pushing the up/down buttons in Back Office => Modules =>Positions) the problem was resolved.