giokookie Posted July 17, 2012 Share Posted July 17, 2012 HI, I've been using prestashop Version 1.3.2.3 for the last 2 years and as far as i know have never encountered this problem. Nor have I updated or changed anythign recently. However, i realised yesterday that there are 2 orders not showing up in the Backoffice. 1 is for a Paypal order while the order is for a bank wire order. I only realised this because I have the 'I RUN A SHOP' app on my phone. The app shows that the 2 orders as valid orders but I couldn't find them on the BO and that's when i realised that something was not working. I then counted back the order numbers to see if any other orders were missing and then saw another missing PayPal order on the 13th July. When i checked back to the customers records of the 3 missing orders, the orders do show up in the account, however, are not listed as 'valid' orders. Also 2 of the orders are blank (i,e, i can't see any products, only the amount payable.) I've attached some pictures to show what i mean. I've checked the forum but can't find anything like mine as most people seem to have this problem after upgrading or only with PayPal orders. If anyone has any idea what the problem could be, i'll be very grateful. BTW, i'm using PayPalAPI v1.0 if that helps. Thanks in advance! 1 Link to comment Share on other sites More sharing options...
giokookie Posted July 17, 2012 Author Share Posted July 17, 2012 Just an update to say that if I changed the status update in the order (it at first had no status and i changed it to 'preparation in progress'), it shows up under the BO orders tab. However, i was only able to do this with one of the 'missing' orders as the other 2 were blank orders (without products) and had no option for me to change the orders status. Link to comment Share on other sites More sharing options...
cendaprnda Posted July 29, 2012 Share Posted July 29, 2012 Hi from Czech. I have exactly same problem - randomly I can´t see some orders. When I check it in database I can see coret numbers, but in Back office i Can´t see tham. f I change status in databese i can see order but without products int order othervise stock quantiti has been changed and alsoI can see product in customer busket First time i see it was about 14 days ago. And it happen 3 times from 97 orders I found that it should be by Carrusel modeul for discount products but I´m not sure Any another Ideas Thx for help Zdeněk Malý 1 Link to comment Share on other sites More sharing options...
Rajesh sunkary Posted August 9, 2012 Share Posted August 9, 2012 iam also facing the same problem that some of my orders are not showing under order tab but showing under shopping carts this is frequently occuring with some customers please help me Link to comment Share on other sites More sharing options...
Zingo Posted September 1, 2012 Share Posted September 1, 2012 Hello, I have the exact same problem for 6 months now and i can't understand whats wrong? I am using Prestashop 1.4.7.3 Link to comment Share on other sites More sharing options...
Yann - Prestaplugins Posted September 1, 2012 Share Posted September 1, 2012 I already encountered that problem. You probably have a module which is executed during the order process. For me it was the ebay module which was synchronizing stocks and sometimes failed... If that module fails, your order is not registered in the order history table of the database, and you can't see it anymore... Prestashop is not developed properly in that part... it's just a big and dangerous bug... Try to find which of your modules is executing just after an order is made, then update it or disable it, and wait to see if you still have the problem... Link to comment Share on other sites More sharing options...
Luca S. Posted October 3, 2012 Share Posted October 3, 2012 Hi from Czech. I have exactly same problem - randomly I can´t see some orders. When I check it in database I can see coret numbers, but in Back office i Can´t see tham. f I change status in databese i can see order but without products int order othervise stock quantiti has been changed and alsoI can see product in customer busket First time i see it was about 14 days ago. And it happen 3 times from 97 orders I found that it should be by Carrusel modeul for discount products but I´m not sure Any another Ideas Thx for help Zdeněk Malý same problem here! today 20 of 30 orders received! all errors! Link to comment Share on other sites More sharing options...
Luca S. Posted October 10, 2012 Share Posted October 10, 2012 bump Link to comment Share on other sites More sharing options...
franco.pentangeli Posted October 26, 2012 Share Posted October 26, 2012 I have the same problem with prestashop 1.4.6 ! Link to comment Share on other sites More sharing options...
Mallee Boy Posted November 30, 2012 Share Posted November 30, 2012 I am having the same issue in 1.4.9 It has never happened before but all of a sudden I have three orders that are not showing up in the database or back office. I only know of them because of the paypal notification. Its not happening on all orders. Only some. I have not upgraded or installed any modules recently. Link to comment Share on other sites More sharing options...
AFemaleProdigy Posted January 28, 2013 Share Posted January 28, 2013 (edited) I am having the same problem after moving to a new server. I have spent hours googling this problem just to find more threads unanswered by Prestashop. I turned my shop back on after moving to the new server and didn't think I had any new orders. But then noticed I had received several PayPal payments for orders. There is no record of the orders in the customer profile, order history, or stats page. Any solutions for this? 1.4.7.3 Edited January 28, 2013 by AFemaleProdigy (see edit history) Link to comment Share on other sites More sharing options...
Zingo Posted January 28, 2013 Share Posted January 28, 2013 I am still having the problem on the same server and after talking to the hosting company they increased something in the mysql database server which decreased that problem by 90%. Link to comment Share on other sites More sharing options...
sammys2010 Posted January 28, 2013 Share Posted January 28, 2013 HEllo Guys. We have same problem on this side on older ps version 1.3 and old modules ( working fine for years and thousand transaction since this morning ). It seems to be a paypal ISSUE not a PS problem. PLease Solve it as soon as possible !!! Link to comment Share on other sites More sharing options...
ukmacnut Posted January 28, 2013 Share Posted January 28, 2013 Yes, same here. Am on 1.3.7 and haven't changed any modules for over a year. I have hundreds of orders. Orders go through Paypal but do not show up in the back office starting from today. Need a fix ASAP! Link to comment Share on other sites More sharing options...
sammys2010 Posted January 28, 2013 Share Posted January 28, 2013 HEllo Guys. It seems that the IPN paypal issue was ( temporaly ? ) solved by paypal. After 21:00 I have received 3 orders correctly. Link to comment Share on other sites More sharing options...
ukmacnut Posted January 30, 2013 Share Posted January 30, 2013 Yes same here. The orders seem to have been held up during the outage, then were released. Luckily no data loss. Link to comment Share on other sites More sharing options...
mecollectibles Posted May 21, 2013 Share Posted May 21, 2013 This is the reason: ----------------------- If your customer put the items in his cart in one currency, say Euros, & when at the last step of order chooses to pay in another currency like US$ this error happens that you get the order but the inside order is empty. You should ask your customer from the first stage select the currency he/she desires to pay. If this happened, what I do is that I delete the order & place the order for the customer exactly same as he placed it. My Problem if anybody can help: ----------------------------------------- Today I received an order by emails while I use Ps 1.3.2.3 but there is no information at all in the backoffice or PHPAdmin. When I check the front office or shop the order placed & you can access the account of customer & everything works perfect & quantity deducted from my stock but in the backoffice the quantity remains same as before & nothing deducted. Anybody can help? Link to comment Share on other sites More sharing options...
ukmacnut Posted December 5, 2013 Share Posted December 5, 2013 Anyone else experiencing Paypal IPN issues again? Link to comment Share on other sites More sharing options...
voxonian Posted October 6, 2014 Share Posted October 6, 2014 I too had the same issue and it was also the Ebay module 1.8.1 by prestashop that broke orders for me. Once I uninstalled that module everything works again (PHEW!) Link to comment Share on other sites More sharing options...
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