simpson7647 Posted July 10, 2012 Share Posted July 10, 2012 Hi all, I've seen a couple of abandoned carts in the 'stats' page on my website but wondering is there any other info available regarding this? Maybe when they abandoned it or the products in the cart? Thanks, Link to comment Share on other sites More sharing options...
Bill Dalton Posted July 10, 2012 Share Posted July 10, 2012 Please see, Back Office > Customers > Shopping Carts This is something you need to manage. For example this information can be very useful. The percentage of abandoned carts can be very shocking at first. It is amazing how many people will fill out all of their personal information and then just not follow through. The best you can do is work to lower this number. Additionally there are modules available that can help you send "reminders" to people that have not completed an order but have given their information. I personally have never used this method and it perhaps is on the "creepy" side … 1 Link to comment Share on other sites More sharing options...
simpson7647 Posted July 12, 2012 Author Share Posted July 12, 2012 thank you Bill, a great help indeed. Those modules do sound good though! Link to comment Share on other sites More sharing options...
Bill Dalton Posted July 12, 2012 Share Posted July 12, 2012 Those modules do sound good though! I never say never. Link to comment Share on other sites More sharing options...
jcmil Posted August 3, 2012 Share Posted August 3, 2012 (edited) I guess this is a bit OT but I recently reviewed the abandoned carts list in the BO & found a strange pattern. Periodically every product in the store is added to a cart, one by one. This process of generation per item takes a few seconds, then a new cart is started & another product is added. I deleted over 1000 of these robot cart fills last night. Blocks of entries from 10-20 to 100-200 in number. (See attached jpg) [& Why isn't there a range select in the BO !!! Not being able to shift click really dragged the editing out... Or do I just not know how to do it? ] ------Looks like Prestascopes' Clean Carts may be the answer to the tedium here! I assume this is a robot as generating that many carts in so short a time is unlikely for a human.- Which robot & why? I'd like to block it as it messes up the stats amongst other things. What is the easiest way to track & block this parasite? Anyone else seeing this? Edited August 4, 2012 by jcmil (see edit history) Link to comment Share on other sites More sharing options...
3dron Posted March 11, 2013 Share Posted March 11, 2013 I used to have this backoffice feature. Now that I upgraded from 1.4 to 1.5 now it is not in the menus. I understand it should not be under Customers...Shopping Carts. But it isn't there. Is there a backoffice module I need to install? 3dron Link to comment Share on other sites More sharing options...
3dron Posted March 12, 2013 Share Posted March 12, 2013 (edited) Figured out my issue with missing "shopping cart" tab. The tab Agile Cart Recovery Module screwed up everything on upgrade from 1.4 to 1.5. Since the module is not valid in 1.5 it moves the tab to the wrong parent and then it tries to load the invalid module. Easy fix. 1) Delete the agile module from yourshop.com/yourshopadmin/tabs 2) Edit database. In "tab" table change AgileCartsExt to AdminCarts 3) In this table serach for class_name of "AdminInvoices" to find orders tab id 3) Edit the id_parent of AdminCarts to id_parent above (if you want it located where it should be) Periodically every product in the store is added to a cart, one by one.This process of generation per item takes a few seconds, then a new cart is started & another product is added. I deleted over 1000 of these robot cart fills last night. Blocks of entries from 10-20 to 100-200 in number. (See attached jpg) I came across this thread and solution. Has to do with incomplete stats modules. http://www.prestasho...__1#entry669430 Edited March 12, 2013 by 3dron (see edit history) Link to comment Share on other sites More sharing options...
LOCEN_ Posted September 9, 2016 Share Posted September 9, 2016 (edited) Hi, I should create query to shows all abandoned carts with products If i export csv from SHOPPING CARTS, csv has not products name. Any suggest? Edited September 22, 2016 by LOCEN_ (see edit history) Link to comment Share on other sites More sharing options...
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