Visitors online Module not working

[mikey3232]

Hello,

 

The Visitors online Module in the backend office does not work, and hasn't since we installed. There was a notice to turn on certain features, which we did do... however still no success.[/color]

 

Any ideas or anything else having this issue?

Edited July 10, 2012 by Mike Kranzler
Never post a link to your admin login page (see edit history)

[Mike Kranzler]

Hi mikey,

What version of PrestaShop are you using, and what version of this module? Have you tried resetting it and starting from scratch?

 

-Mike

[mikey3232]

Thank you for responding Mike,

 

We are using: PrestaShop™ 1.4.8.2 and Visitors online

v1.0 by

PrestaShop

 

I've uninstalled the addon and reinstalled with no avail. Is there a new location or updated version of the Visitors Online ? I just installed the one that came with my 1.4.8.2 install.

 

Thanks!

[Mike Kranzler]

Hi mikey,

That is the latest version of the Visitors Online module. What notices did you receive from the module?

 

-Mike

[mikey3232]

 

 

There are no errors, simply no visitors online text. Its not a false hope of just no one being online, There are many customers who are viewing, shopping, and purchasing throughout the day. Even when on the phone with the customer while walking them through the products, we still cannot see anyone listed, carts, or any information.

[Mike Kranzler]

So there was no specific message here?

 

There was a notice to turn on certain features, which we did do...

 

-Mike

[mikey3232]

certain feature to turn on was on our fresh install of prestashop. It wasn't an error, just a general warning or system message. Once we enabled the geolocation it asked us to do, the message/warning went away. Still no data is showing up.

[seekapet_com_au]

Have you tried resetting the modules?, it worked for me.

Edited August 26, 2012 by seekapet_com_au (see edit history)