wilfred11 Posted July 8, 2012 Share Posted July 8, 2012 (edited) Site - www.mikeodwyerofficefurniture.co.uk version being used Version 1.3.6.0 - 1.521s Hi all, The problem that I have is that the client added some new products under a sub category in the Category "Office Desks" called "Mexico". When these were first added the product images showed as question marks rather than images. I have tried regenerating the thumbnails but al this has managed to do is to fail and to make all the other site product images become question marks too. I have looked at the permissions and although I can successfully set permissions on img/p to 777 I cant set permissions directly to the images although the good news is that all images appear to be there and I have taken a copy of the img/p folder just in case. Other thumbnails regenerate fine, it appears to be just the product images. I have seen a note about upgrading the version but as I am using a skin I am unsure if this is a good idea as I don't know if the skin we are using (blue-time) would be compatible with the new version. I am a little stuck I am afraid. I am considering taking out all the Mexico products as well as deleting the images which were added with these products in the hope that this may have been the cause but I thought I would post here first and see if anyone had any suggestions. All thoughts appreciated. The message I am getting when I try to regenerate thumbs is 1 error Only part of the images have been regenerated, server timed out before the end. I have tried regenerating with "erase images" unchecked and I can further advise that this "fail" happens on products under large medium and small however all others regenerate fine. Many thanks in advance of any suggestions - Dom Edited July 9, 2012 by wilfred11 (see edit history) Link to comment Share on other sites More sharing options...
tomerg3 Posted July 8, 2012 Share Posted July 8, 2012 Try to increase your PHP timeout settings (you can see instructions in our blog at http://presto-changeo.tumblr.com/post/17589539698/understanding-php-ini-how-and-why-you-need-one) Then try to regenerate the images again 1 Link to comment Share on other sites More sharing options...
wilfred11 Posted July 8, 2012 Author Share Posted July 8, 2012 Hi Tomerg3, I have followed your kind post and uploaded a info.php file to the hosting which is still in place if you wanted to see it. Now, following further I could see that the timeout was 30 seconds so I created a php.ini file, added the 7 lines to form the source code of the page and uploaded to the site in the same place.. it appears at http://www.mikeodwyerofficefurniture.co.uk/php.ini Going back to the info.php file nothing appears to have changed but looking at the example which points to the "loaded configuration file" detail box I can see that I dont appear to have one, as you can see at http://www.mikeodwyerofficefurniture.co.uk/info.php Any ideas?... I feel we are close but I think I need a bit more help,. Many thanks in advance. Best wishes : Dom Link to comment Share on other sites More sharing options...
tomerg3 Posted July 8, 2012 Share Posted July 8, 2012 Check with your host, they may not allow for a php.ini file. 1 Link to comment Share on other sites More sharing options...
SuperCharlie Posted July 9, 2012 Share Posted July 9, 2012 shot in the dark here.. but did any of the images have weird characters to them? Since it was Mexican furniture, maybe some extended characters from Spanish? 1 Link to comment Share on other sites More sharing options...
wilfred11 Posted July 9, 2012 Author Share Posted July 9, 2012 Hi all.. firstly many thanks to tomerg3 and supercharlie for their suggestions... I have managed to fix this issue now. I am running a VPS with Plesk. I went into Plesk and in the hosting settings could see that php5 was running in safe mode. I took plesk out of safe mode and tried regenerating the thumbs again and it worked!... So it appears that the safe mode was either preventing the regeneration process from running or stopping the change in timeout. Either way this is a solved issue and I hope it can be of assistance to others. Best wishes and thanks again.. huge relief all round. Dom Link to comment Share on other sites More sharing options...
zee552 Posted July 17, 2012 Share Posted July 17, 2012 I have done everything on this post, including changing the timeout. But the images are not showing in the front end. Can anyone help? Link to comment Share on other sites More sharing options...
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