Error: 'install' directory is missing

[Creative Allsorts]

I finished my installation and the back office works fine, but my URL shows this:

 

Error: 'install' directory is missing

 

instead of showing my shop homepage, I did everything the step-by-step installation guide told me to do, so what's went wrong?

 

Homepage URL: http://www.creativeallsorts.com/

 

Thanks in advance!

[Mike Kranzler]

Hi creativeallsorts,

Did you manually delete the /install directory at the end of the installation?

 

-Mike

[Creative Allsorts]

Yes I logged into my cPanel for my host and deleted the folder and the 3 readme files like it said.

[Mike Kranzler]

Yes I logged into my cPanel for my host and deleted the folder and the 3 readme files like it said.

 

Can you please give me a list of the files you have within your /config directory?

 

-Mike

[Creative Allsorts]

My config directory is in /prestashop/config

 

It says I have 2 files in it

 

Config (this is another directory)

Config.inc.php

[Mike Kranzler]

Hi creativeallsorts,

It appears that the files weren't all properly transferred during the installation, as you're missing quite a few:

 

 

If this is a brand new installation, I would personally recommend that you delete everything and reinstall from scratch, as there's no guarantee that these are the only missing files on your installation without deeper investigation.

 

-Mike

[fx71]

I had the same error after move shop to another server (Prestashop 1.6.2). Propably it was caused by DNS propagation. It takes about an hour and now everything is ok.

[sylvainbon]

Hi everybody,

 

After having updated my shop to ps 1.6 (so far no problem) and having entered sereval new articles...while uploading images and pdf for  the last article, i got an error message : image or pdf not existing on the server... then, every operation turned slower and slower. and a few minutes later, i got a blank page on each page that i requested. In DEV mode, i got this message :

 

Error: "install" directory is missing

 

When requesting a page that is independant form the NVC model (for example phpinfo.php on my webroot), everything is correctly displayed.

 

I m wondering wether it s a bug, or wether it s related to an overload (disk or cache full ?) on my dedicated server.

 

Thanks for your help!

 

Sylvain

[Bitesh]

I am also facing the same problem, while visiting the www.woodwroth.in, it shows the error "instal" directory is missing, but while I am opening the following link its working 

 

http://woodwroth.in/prestashop/index.php?live_configurator_token=268acf55eaf11b2096a196f9dd0d4dc8&id_employee=1&id_shop=1

 

Regards

 

Bitesh Biswas

[waqargill]

i also have the same problem but i sorted out it. i will show you how you do that.

 

step1 . check your config folder contains must be 11 files and all the files must be consumed some bytes if you find any file who is showing 0 bytes that is the problem.

 

step2 in my case i have two files who is showing 0 bytes one is defines.inc.php and 2nd is settings.inc.php .

 

step3 i just put data from a new installation with both file dont forget to enter you own database info (user , name and password).

 

that's ' all