Adding to cart doesn't work + INTERNAL SERVER ERROR [v 1.4.8.2]

[Spichill]

Hi Everyone,

 

I have two sets of stuff that I am experiencing problems with.

 

The first is when I test my site (www.qasas.co.uk) adding products to a cart it shows the following error:

 

 

TECHNICAL ERROR: unable to add the product.

 

Details:

Error thrown: [object XMLHttpRequest]

Text status: error

 

Another problem I have is the "INTERNAL SERVER ERROR" which displays at the bottom of each page. This is so frustrating especially when I see that these issues where there in the previous versions.

 

I installed the latest one i.e the 1.4.8.2

 

Please Help!!

[Mike Kranzler]

Hi Spichill,

Who is your hosting provider? This is usually an error on their end. Specifically, the "TECHNICAL ERROR" is usually due to your server missing the php mbstring module.

 

I would recommend that you contact your host for more information on this.

 

-Mike

[Spichill]

Hey Mike,

 

Thanks very much for your quick reply.

 

Im hosting the site in ipage.com. Ive been in touch with them a million times asking them to check the site and explain whats up with the internal server error and they're just telling me "everything is fine", so irritating.

 

So what shall I specifically ask them? (They're asking me to take screenshots of the pages, but im not sure that's not gonna help them figure out what my problem is tbh )

 

Thanks again for your assistance

 

- Spichill

[Mike Kranzler]

Hi Spichill,

Ask them if the php mbstring module is enabled on your server. If that is missing, you will get the TECHNICAL ERROR as listed above.

 

-Mike

[Spichill]

Hey Mike,

 

They just got back to me saying it is a script problem and as they don't manage script issues, I'll have to handle it by myself

 

Tell you what, thanks very much for your help, I think I'll just go ahead and hire a friend to fix the issue. I'll give him the link to this chat so he can see. Please if you have any idea how we can fix the above problems, let me know

 

Cheers mate

Edited July 3, 2012 by Spichill (see edit history)

[IsaacLewis]

Hi, I'm the friend who's helping out.

 

Looking at this page: http://www.qasas.co.uk/phpinfo.php it appears --enable-mbstring is on; what else could it be?

[Mike Kranzler]

Hi Isaac,

You can also try the suggestions you can find throughout this thread, hopefully those should help resolve this for you!

 

-Mike

[globosoftware.net]

I'm getting same problem. I think the problem occur because it has too many redirects. Please look at code below. It is from line 245 to 247 in file CartController.php

 if (!sizeof($this->errors))
 {
  $queryString = Tools::safeOutput(Tools::getValue('query', NULL));
  if ($queryString AND !Configuration::get('PS_CART_REDIRECT'))
   Tools::redirect('search.php?search='.$queryString);
  if (isset($_SERVER['HTTP_REFERER']))
  {
   // Redirect to previous page
   preg_match('!http(s?)://(.*)/(.*)!', $_SERVER['HTTP_REFERER'], $regs);
   if (isset($regs[3]) AND !Configuration::get('PS_CART_REDIRECT') AND Tools::getValue('ajax') != 'true')
    Tools::redirect($_SERVER['HTTP_REFERER']);
  }
 }

 

Everyone can help me?? please...... (