Amazon Simple Email Service (SES)

[mytheory.]

Hi,

 

Is anybody using Amazon's Simple Email System (SES) to send emails to their customers? In particular... order confirmations, status updates, BO messages, etc.

 

There aren't any issues with our current setup, but we want to start looking for other options as we expand. Our main concern is our emails being flagged as spam by other email services. We do not send spam! But as we grow we don't want to risk our IP address being blacklisted for spam simply because we are sending a lot of emails to our customers... vital information (ie. order confirmation, order issues, etc.)

 

We do use mailchimp at the moment to send newsletters (non-vital information/emails) so we are hoping this will help. Amazon's SES seems very cheap and seems like a scalable solution.

 

Anybody using this service or know of a better solution/service? If so, how did you set it up? Do you just sign up and use the SMTP function in the Backoffice to setup the emails?

 

Thanks!

[peanut]

Hi

 

Did you figure this out? My AWS Prestashop emails are being flagged as spam and it's creating a lot of trouble. I would like to know how you set SES to work with Prestashop.

 

Thanks!

[mytheory.]

Hi,

 

A bit old but...

 

We never managed to get Amazon SES setup for prestashop. It worked on outgoing messages, but it would not work for messages that were sent from the store (like contact message from customer) back to the store. Also, their customer service wasn't much help in resolving any issues.

 

We still use their other services, just not SES.

 

HOWEVER, I can highly recommend MailJet. We now use mailjet for our SMTP service. It was easy to setup and we just set it up via the BO (email settings). They have a very cool dashboard to track emails and their deliverability has been great!

 

Also, their free plan allows for more sends per month and higher daily limit than most. The free plan should be enough for most new businesses. And you can upgrade to a much higher plan at a nominal cost (compared to other services).

 

We did run into the same issues when emails were being sent from the store to the store like when a customer was sending via the contact form or from their order messages. This was quickly resolved by MailJet's team. The most important was their service and response times. Even though we were using their services for free, responded in minutes (literally!) and the issue was resolved soon their after.

 

WE found out that it is a special setting that they have to enable specific for your domain. It can't be done from the settings as to prevent spam, but a simple request resolves this issue and we have been using them for more than 1 year now.

 

I hope this helps!

[ecommdev]

We have been using Amazon SES setup for prestashop for many years. You do have to make several mods changes (learned the hard way) but after about the different changes, it works like a charm.