Password Recovery (Error Ocurred When Sending The E-Mail).

[Ari]

Hi,

 

My Presta version 1.4.4.1

 

I have the following problem:

 

The error prompts when a customer tries entering the email to reset a password

 

 

There is 1 error

1. Error occurred when sending the e-mail.

 

despite displaying an error Store sends the customer an email with a link to the change their password.

When the customer clicks on link to reset passord, the error appears again on the website.

 

Please note, the password is being reset but even still the error message appears.

This is confusing customers.

 

Emails configuration at the BO end (BackOffice > Preferences > Emails) is:

Use PHP mail() function. Recommended; works in most cases

 

I found this other thread with a similar problem:

1. [solved] Password Recovery Doesn't Work (Error Ocurred When Sending The E-Mail).

 

2 [sOLVED] Password recovery doesn't work (Error ocurred when sending the e-mail).

 

But this does not resolve my problem.

Plissss HELP ME

[btsfreak]

Hi Ari,

 

I think most of the solutions on this forum dont really help. I would advise the following:

Check in backoffice under Tools -> Log if you can find any entry concerning the email failure (in my case there was one, it said that the email had a wrong subject). After checking my language file, I saw that the translation had some special characters (German).

After removing those, the email was sent fine (of course this is not a solution).

To fix it, open your language translation file for mails (mails/[your language]/lang.php), save it as UTF-8 file and upload it again via FTP. That should do the trick, the problem is actually that some files do not get installed as UTF-8 and then special characters are scrambled and make sendmail crash.

Hope it helps!