hoursoffun Posted June 20, 2012 Share Posted June 20, 2012 Hi When testing out the site and checking the sign up for an account form works, we found that the drop down menu under country when entering an address is blank. There are no options showing at all. As a country can not be selected and the form is submitted, it displays an error message There is 1 error : country ID is required. We have checked some of the settings on country and the shop is set up to post to the UK only, however we can not work out how to populate the drop down menu to allow the form to submit. Would be greatful for any advice. thanks rachel Link to comment Share on other sites More sharing options...
Mike Kranzler Posted June 21, 2012 Share Posted June 21, 2012 Hi rachel, In your Back Office, please go to Shipping > Countries and select the UK. There, please check if Country:name is listed under "Address Format." If not, that is likely the cause of your error. I hope this helps. -Mike 1 Link to comment Share on other sites More sharing options...
hoursoffun Posted June 27, 2012 Author Share Posted June 27, 2012 Hi Mike Apologies for the delay, I didnt spot the reply until now. I have checked my settings against the snapshot you provided and all the settings match. I can confirm that it does state country:name in the address format. We have only UK checked for the shop, so all other countries have been disabled. Is there anything else you think may be worth a try? thanks lots Link to comment Share on other sites More sharing options...
Mike Kranzler Posted June 28, 2012 Share Posted June 28, 2012 Hi Rachel, It's possible you have a corrupted table in your database. Can you please try the suggestion posted here and let me know if that resolves your issue? -Mike Link to comment Share on other sites More sharing options...
hoursoffun Posted June 28, 2012 Author Share Posted June 28, 2012 Hi Mike, I have tried the editing the defines.inc.php and changed the ps dev mode to true but this has not worked. I dont really understandd the other bit about the table. Is there a guide to this at all? Thanks Rachel Link to comment Share on other sites More sharing options...
Mike Kranzler Posted June 28, 2012 Share Posted June 28, 2012 Hi Mike, I have tried the editing the defines.inc.php and changed the ps dev mode to true but this has not worked. I dont really understandd the other bit about the table. Is there a guide to this at all? Thanks Rachel Unfortunately, I don't believe we have a guide for that. You may want to consider posting directly on that thread for more information, as those users are still very active on the PrestaShop forums. -Mike Link to comment Share on other sites More sharing options...
Lucas-911 Posted October 31, 2012 Share Posted October 31, 2012 I've got a similar issue... I have just updated to 1.4.9 from 1.4.6.. Everything works ok at the initial registration but for some reason the 'Country' drop-down for both delivery and business does not work?! I have replaced the table 'ps_address_format' but still an issue...?! Link to comment Share on other sites More sharing options...
Presta-rob Posted November 1, 2012 Share Posted November 1, 2012 I have just got this problem and only have the UK enabled but have solved it by selecting no in "Restrict country selections in Front-office to those covered by active carriers" in the country options at the bottom. Hope this helps. 2 Link to comment Share on other sites More sharing options...
glennlawre Posted November 27, 2012 Share Posted November 27, 2012 Thanks Mike, This solved this issue for me...! Glenn Link to comment Share on other sites More sharing options...
olumide Posted June 22, 2016 Share Posted June 22, 2016 Hi friends, While users try to create an account there is an error code "There is 1 error 1.optin is required." that get them stuck and i have tried all areas to troubleshoot and it seems effortless. Kindly help Link to comment Share on other sites More sharing options...
Recommended Posts