michaelvila Posted June 15, 2012 Share Posted June 15, 2012 (edited) Receiving this error on a redirect page after PayPal payment. After a shop move from one server to another. FPDF error: Alpha channel not supported: /home4/chiwebde/public_html/temptingaccessories/img//logo.jpg The referenced folder name: chiwebde/public_html/temptingaccessories does not exist any longer because there is a new root folder created on the new server. So the error is referencing a folder that no longer exists. Trying to figure out what file is redirecting to this outdated url so that I can edit. Shop: www.TemptingAccessories.com Please Edited June 16, 2012 by michaelvila (see edit history) 2 Link to comment Share on other sites More sharing options...
michaelvila Posted June 16, 2012 Author Share Posted June 16, 2012 (edited) Ok after working on this ALL day, I finally found the problem. Looks like the invoice.jpg file in the back office under Preferences/Appearance was corrupt or something to do with an alpha channel problem when it was originally saved. So I opened it in Photoshop then saved it again as invoice.jpg, then I uploaded the file back into the invoice. Everything is working fine now. Hope this helps others with the same problem. Edited June 16, 2012 by michaelvila (see edit history) 6 Link to comment Share on other sites More sharing options...
SuperCharlie Posted July 3, 2012 Share Posted July 3, 2012 michaelvila, thank you thank you thank you. I was in panic mode after a client freak out on our first ever order and you saved the day with this help. I actually had to try a couple times as the alpha channel on my original image was being difficult so what *I* did was took a printscreen of the prefererences/appearances page, created a new image, pasted the printscreen into a new image, cropped, and resaved as jpg, then uploaded to the invoice logo. Thx again SC Link to comment Share on other sites More sharing options...
michaelvila Posted July 3, 2012 Author Share Posted July 3, 2012 Glad I could help! Sometimes it's a pain to post back in these forums because we're so busy, but then you realize how gratifying it is when you can help someone. Awesome! Mike 1 Link to comment Share on other sites More sharing options...
BWT Posted July 6, 2012 Share Posted July 6, 2012 same thing happened to me and I added your fix however i have to wait to see if it corrected the issue. Thanks! Link to comment Share on other sites More sharing options...
michaelvila Posted July 6, 2012 Author Share Posted July 6, 2012 Hello tjg, it should be instant, you shouldn't have to wait to see results? Link to comment Share on other sites More sharing options...
BWT Posted July 13, 2012 Share Posted July 13, 2012 (edited) Correction I had to wait to find out the results. But good new it solved the problem and not doesn't create the error Add Solved to the title! Edited July 13, 2012 by tjg (see edit history) Link to comment Share on other sites More sharing options...
girlsgirl12 Posted July 20, 2012 Share Posted July 20, 2012 I had the same problem too! this fix worked perfectly! thank you. Link to comment Share on other sites More sharing options...
Jaimefoto Posted August 24, 2012 Share Posted August 24, 2012 Ok after working on this ALL day, I finally found the problem. Looks like the invoice.jpg file in the back office under Preferences/Appearance was corrupt or something to do with an alpha channel problem when it was originally saved. So I opened it in Photoshop then saved it again as invoice.jpg, then I uploaded the file back into the invoice. Everything is working fine now. Hope this helps others with the same problem. Thanks a lot!!! Your full day becomed 5 minutes for me! I was nearly cutting my vains Link to comment Share on other sites More sharing options...
Mitico Posted September 23, 2012 Share Posted September 23, 2012 I would also like to thank you for the solution! Link to comment Share on other sites More sharing options...
roberta Posted October 8, 2012 Share Posted October 8, 2012 Very grateful, didn't know what it was and thanks to your help the problem has already been solved. Once again thank you. Link to comment Share on other sites More sharing options...
diamondgate Posted October 17, 2012 Share Posted October 17, 2012 Ok after working on this ALL day, I finally found the problem. Looks like the invoice.jpg file in the back office under Preferences/Appearance was corrupt or something to do with an alpha channel problem when it was originally saved. So I opened it in Photoshop then saved it again as invoice.jpg, then I uploaded the file back into the invoice. Everything is working fine now. Hope this helps others with the same problem. Thank you very much friend Link to comment Share on other sites More sharing options...
Armando Salvador Posted January 13, 2013 Share Posted January 13, 2013 Great solution Thanks, Link to comment Share on other sites More sharing options...
jayb174 Posted January 7, 2014 Share Posted January 7, 2014 Thanks a lot man. I had hours looking for a solution. Link to comment Share on other sites More sharing options...
Vince at RockPOS.com Posted November 6, 2014 Share Posted November 6, 2014 @michaelvila Perfect. I've seen the same problem and your solution help me so much. Thank you so much! Link to comment Share on other sites More sharing options...
Sparky_2014 Posted November 25, 2014 Share Posted November 25, 2014 (edited) Thank goodness for this forum!! And thanks Michaelvila! I was using .PNG images, and that was the problem. I replaced those images with .JPG images, and everything works perfect now It was because the PDF creator (within this software) can not use .PNG format images. P.S. The PDF program kept thinking the images were .jpp when they were not... could be a bug, but changing the image was easier Edited November 25, 2014 by Sparky_2014 (see edit history) Link to comment Share on other sites More sharing options...
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