White Page (Cant start Install Wizard)

[xmeg]

Greetings,

I have not found a solution about this problem for 1 week. I upload all PrestaShop files to my server by ftp. then I am trying to start install wizard. ( I type .../install , .../install/index.php , ... etc) and I just see a white page. there is nothing on the screen like a php error or something. I dont know the reason but I think I am doing everything right.
I am uploading all files and I could not start the installation wizard.
I tried 2 different domain under the same hosting always and I receive the same problem .

Anyone know something about this problem or got an idea?

Thanks..

Host: Evanzo
(It has PHP5 and Plesk 8.1 control panel)

if u want to know more technical details about my host click here

[Bruno Leveque]

Hi,

Can you open this file : config/config.inc.php

Then set "display_errors" to "On" (instead of "Off") and launch again your install, you might see a PHP error instead of your white page.

Best regards,

[xmeg]

Hi

Here is the error I got when I changed "off" to "on":

Fatal error: Undefined class name 'tools' in /srv/www/vhosts/hamam-sauna.de/httpdocs/config/config.inc.php on line 31



I opened config.inc.php and on line 31 ; codes are ;

29 if(!file_exists(dirname(__FILE__).'/../install'))
30 die('Error: \'install\' directory is missing');
31 Tools::redirect('install', $dir);
32 }



By the way, when I enter .../install or .../install/index.php I still have a blank page.(white page) I received this fatal error only index page. (www.hamam-sauna.de)


Thanks..

[Bruno Leveque]

Hi,

Can you open your directory "classes", and check if the file "Tools.php" is here?

Best regards,

[xmeg]

Hi

It seems I have this file.

Here is a pic ;





Thanks...

[Bruno Leveque]

Can you create a file with phpinfo :

<?php phpinfo(); ?>

and give us the version of PHP 5 you are using?

[xmeg]

Here it is ;

http://www.hamam-sauna.de/phpinfo.php


Guess this is not PHP5 . But on technical details it was saying PHP5 .. so Does all that means I can not use prestashop without PHP5 if I dont have..

[Bruno Leveque]

Here it is

PHP Version 4.4.0

Sorry

[xmeg]

Is there a way to activate or something donno to use PHP5 .. Because on my host page it says I have PHP5..

http://www.evanzo.de/product.php?show=129

[Bruno Leveque]

Sometimes you have to put an htaccess file with a directive inside in order to force PHP 5 use.

[xmeg]

Well done..

Think I have to contact to my host for the next steps..

Thanks for all replies..

[Bruno Leveque]

When you'll be done, can you post here, thus we'll be able to add more info on this page:

http://www.prestashop.com/forums/viewthread/2946/installation_configuration___upgrade/preinstallation_settings_php_5_htaccess_for_certain_hosting_services

Best regards,

[xmeg]

yep sure