Order Notification Emails Columns Are Messed Up - Please Help

[Knightlite]

Hi,

 

I just started to configure my store and the emails that are sent to the customer and me are not formatted correctly for the order form. The column does not line up right, so the Product is crammed into a narrow column and the Reference is empty but giant.

 

Also if you look at my attachment you will see that the code seems to be messed up as well:

 

 

 

Order: 000008 placed on 06/13/2012 <br >Payment: Bank Wire

 

 

I was wondering where is this code located? Can anyone see what I did and have some suggestions as to how to fix it?

 

Any help would be appreciated.

 

Jim

[phrasespot]

the emails that are sent to the customer and me are not formatted correctly

I was wondering where is this code located?

HTML templates for the emails are located in /mails/[[language]/ folder with a txt and html for each email. Try replacing them with the ones from the installation zip if you made any changes.

[Marekas]

This email template same in my prestashop as well.. Just I don't get product name...

[Bill Dalton]

Marekas, look in your email template code, do you have this?

 

<!-- Products -->

{products}

{discounts}

[Knightlite]

"HTML templates for the emails are located in /mails/[[language]/ folder with a txt and html for each email. Try replacing them with the ones from the installation zip if you made any changes. "

 

Thank you for your help. I did what you said, and the Order confirmation email that is sent to the customer is now formatted correctly, but the New Order Notification email I get is still screwed up. There is something screwed up with the code, and I was wondering how to access the file that creates these emails. Does anyone know the name of it?

 

I get this in the form:

 

Order: 000010 placed on 06/21/2012 <br >Payment: Bank Wire

 

I think it is just a matter of finding this file and fixing it. but is does not seem to be in the Mails folder.

 

Jim

[tdr170]

Try looking here modules/mails/en this is where the mails to you about new orders come from. (Order details)

[Knightlite]

Try looking here modules/mails/en this is where the mails to you about new orders come from. (Order details)

 

 

I found it. It is actually in Modules/mailalerts/mails/en/neworder.html

 

In there I could also get rid of that pink color and replace it with something better.

 

Thank you for your help.

[tdr170]

Yes you can and Your Welcome

 

If your issues are solved please mark this post as [solved]

[Knightlite]

Don't know how to mark this as [solver]

[tdr170]

Don't know how to mark this as [solver]

 

Click edit on your first post then click use full editor, in the title at the top add [solved}