lowlight Posted June 11, 2012 Share Posted June 11, 2012 Since upgrading, one of my shipping carriers is considered "out of range" for products that would normally be within range. Therefore, the only shipping option available is the most expensive one. Would anyone be able to help troubleshoot? I checked, and all my ranges are fine, nothing disappeared as far as I can tell. Using default theme Link to comment Share on other sites More sharing options...
Mike Kranzler Posted June 11, 2012 Share Posted June 11, 2012 Hi lowlight, Which shipping carrier is having these issues? And what version were you using originally, and what are you using now? -Mike Link to comment Share on other sites More sharing options...
lowlight Posted June 11, 2012 Author Share Posted June 11, 2012 I use 3 different shipping methods from the same carrier. Each have their own weight ranges, and price ranges. All the weight ranges, allowed countries, etc are correct. However, the default one is "out of range" and doesn't show up. The other actually is out of range, so it shouldn't show up. The one that DOES show up is in range, and showing the correct price. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted June 11, 2012 Share Posted June 11, 2012 I use 3 different shipping methods from the same carrier. Each have their own weight ranges, and price ranges. All the weight ranges, allowed countries, etc are correct. However, the default one is "out of range" and doesn't show up. The other actually is out of range, so it shouldn't show up. The one that DOES show up is in range, and showing the correct price. Yes, but can you please answer the questions I posted above? Otherwise, there's really no way for us to try to look into this for you. -Mike Link to comment Share on other sites More sharing options...
lowlight Posted June 11, 2012 Author Share Posted June 11, 2012 (edited) I went from 1.2.5.0 to 1.4.8.2 Here is my weight range for the one that doesn't show up (it's the default) This one DOES show up (not default) Here is the one that doesn't show up, and shouldn't (since the range starts at 1 kg) Edited June 11, 2012 by lowlight (see edit history) Link to comment Share on other sites More sharing options...
Mike Kranzler Posted June 11, 2012 Share Posted June 11, 2012 Can you please post a link to the product you're testing with this? -Mike Link to comment Share on other sites More sharing options...
lowlight Posted June 11, 2012 Author Share Posted June 11, 2012 Can you please provide me with a testing IP? I don't want to make my site public the way it is right now Thanks for your help! Link to comment Share on other sites More sharing options...
Mike Kranzler Posted June 11, 2012 Share Posted June 11, 2012 Can you please provide me with a testing IP? I don't want to make my site public the way it is right now Thanks for your help! Hi lowlight, I apologize, but I cannot provide you with my IP here. Can you at least post a screenshot of the product? A screenshot of the product's configuration in the Back Office would be great as well. -Mike Link to comment Share on other sites More sharing options...
lowlight Posted June 11, 2012 Author Share Posted June 11, 2012 Sure Link to comment Share on other sites More sharing options...
Mike Kranzler Posted June 11, 2012 Share Posted June 11, 2012 Have you tried resetting the Hong Kong Post module? Additionally, are you sure you are using the latest version of this module? -Mike Link to comment Share on other sites More sharing options...
lowlight Posted June 11, 2012 Author Share Posted June 11, 2012 I don't use a module, these are just the shipping settings built into Prestashop Link to comment Share on other sites More sharing options...
Mike Kranzler Posted June 11, 2012 Share Posted June 11, 2012 I don't use a module, these are just the shipping settings built into Prestashop So you created a carrier from scratch, rather than going through their own webservice? -Mike Link to comment Share on other sites More sharing options...
lowlight Posted June 11, 2012 Author Share Posted June 11, 2012 (edited) Yes, it's all manual. There is no module or web service for this carrier, and that is fine. It seems to work when I add 3 products at least, so it seems my weight tables got screwed up somehow. I guess I'll start from scratch and recreate the carrier all over again Edited June 11, 2012 by lowlight (see edit history) Link to comment Share on other sites More sharing options...
Mike Kranzler Posted June 11, 2012 Share Posted June 11, 2012 It seems to work when I add 3 products at least, so it seems my weight tables got screwed up somehow. I guess I'll start from scratch and recreate the carrier all over again Yes, I would definitely recommend that considering the large differences between 1.2.5.0 and 1.4.8.2, both in the Back Office and the database. Let me know how that goes! -Mike Link to comment Share on other sites More sharing options...
lowlight Posted June 11, 2012 Author Share Posted June 11, 2012 That seems a bit absurd though, all the data is there, it is just ignoring some of it for some reason. Maybe this is a bug worth looking into or something? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted June 11, 2012 Share Posted June 11, 2012 That seems a bit absurd though, all the data is there, it is just ignoring some of it for some reason. Maybe this is a bug worth looking into or something? I personally do not believe it is a bug, but if you think it may be, I would encourage you to post it here so that our development team can look into it. -Mike Link to comment Share on other sites More sharing options...
lowlight Posted June 11, 2012 Author Share Posted June 11, 2012 Just readded all the entries again (66 different weight ranges and prices) and it still doesn't work Guess the next step is to delete the carrier itself and try that again? Link to comment Share on other sites More sharing options...
lowlight Posted June 11, 2012 Author Share Posted June 11, 2012 (edited) Created a new carrier, switched the weight classes over, still won't load. I also notice that when the weight goes over the FIRST weight range of the one that does work, it no longer works. In other words, it goes from 0 to 0.5 kg. If there is 0.6 kg of product, it is now out of range, and no shipping options are available. But then when I add 11 items of that product, bringing the weight to 1.1 kg, that option becomes available. It skips an entire weight class for one shipping type, and skips an entire range of weight classes for the other type. Edited June 11, 2012 by lowlight (see edit history) Link to comment Share on other sites More sharing options...
lowlight Posted June 11, 2012 Author Share Posted June 11, 2012 (edited) I think I might have figured it out. Before, I would have ranges like: 0 - 1 (assuming everything up to 1 kg) 1.0001 - 1.5 (anything OVER 1 kg, up to 1.5 kg) And so on. The new version doesn't count the second number. So by adding an increment of a tenth of a gram, it breaks the whole thing. It needs to be: 0 - 1 1 - 1.5 And so on. I'm pretty sure this will fix it. Edited June 11, 2012 by lowlight (see edit history) Link to comment Share on other sites More sharing options...
lowlight Posted June 11, 2012 Author Share Posted June 11, 2012 Yup that fixed it. Since the second number is completely ignored, but in my case went at the exact same increment as the weight of my products, most of the products would find a null result in the shipping table. Link to comment Share on other sites More sharing options...
Mike Kranzler Posted June 11, 2012 Share Posted June 11, 2012 Great, thanks for the update! I'll go ahead and mark this thread as solved for you. Happy selling! -Mike Link to comment Share on other sites More sharing options...
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