alex_tkd Posted June 6, 2012 Share Posted June 6, 2012 When a customer buys a product, the cart looks fine, only with his article. But the mail I receive, has another product he didn't order and obviously, did not pay. The worst is that when the customer enters into the order history, both products appear in the details. It's pretty weird. Need help!! Link to comment Share on other sites More sharing options...
alex_tkd Posted June 6, 2012 Author Share Posted June 6, 2012 (edited) I was searching the cause of the problem when I realized, if I erase the previous carts of the user, this won't happen. Any solution? The web is: www.vallesonline.es Edited June 6, 2012 by alex_tkd (see edit history) Link to comment Share on other sites More sharing options...
petrovv Posted June 6, 2012 Share Posted June 6, 2012 (edited) hello, I have also encountered. The database table is auto increment. if a line is removed and that 'line ID' is still filled with order history (cookie and sql) ... the next customer will receive including the old of the previous customer. Be careful with the removal of cart history as the cookie has not yet expired. This mistake is single and does not occur in the next .... the database is then equal The built-in function to delete (prestashop admin) is not a problemm, this allows multiple sql tables are updated. Edited June 6, 2012 by petrovv (see edit history) Link to comment Share on other sites More sharing options...
alex_tkd Posted June 9, 2012 Author Share Posted June 9, 2012 hello, I have also encountered. The database table is auto increment. if a line is removed and that 'line ID' is still filled with order history (cookie and sql) ... the next customer will receive including the old of the previous customer. Be careful with the removal of cart history as the cookie has not yet expired. This mistake is single and does not occur in the next .... the database is then equal The built-in function to delete (prestashop admin) is not a problemm, this allows multiple sql tables are updated. Ok. So, is there any solution? It's really annoying Link to comment Share on other sites More sharing options...
andsmb Posted June 19, 2012 Share Posted June 19, 2012 hi i have same problem what us to do please help us Link to comment Share on other sites More sharing options...
andsmb Posted June 19, 2012 Share Posted June 19, 2012 Hi everybody i have solved this problem when you deleting order from your back office order details are still in database go to database order details and delete all if you don't have active orders Link to comment Share on other sites More sharing options...
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