Abe Castro Posted May 31, 2012 Share Posted May 31, 2012 When trying to confirm an ORDER customer gets a FATAL_ERROR and confirmation email is not sent. ORDER is created without its corresponding record in PS_ORDER_HISTORY This happens randomly (50% of the orders), the rest of the orders are created flowlessly, Since there is no PS_ORDER_HISTORY record, order shows with empty STATUS on the BO main page. Order is not visible on the ORDERS page. Experience with this anyone ? VERSION: 1.4.6.2 AND 1.4.7.3 (SAME PROBLEM) PAYMENT MODULES: PAYPAL AND BANKWIRE (HAPPENS ON BOTH) Link to comment Share on other sites More sharing options...
ergodeit Posted May 31, 2012 Share Posted May 31, 2012 I think, you need to check with the set up that you have done while setting up the payment module. There may be a possibility that you might have left any option unchecked right there. 1 Link to comment Share on other sites More sharing options...
Abe Castro Posted May 31, 2012 Author Share Posted May 31, 2012 Thank you, but it does not seem to be an unchecked option problem since it happens randomly. Half of the orders are created perfectly. Link to comment Share on other sites More sharing options...
oseda Posted June 13, 2012 Share Posted June 13, 2012 Thank you, but it does not seem to be an unchecked option problem since it happens randomly. Half of the orders are created perfectly. Try to change the codes in your /classes/Mail.php file with the codes given the link below: http://svn.prestashop.com/trunk/classes/Mail.php Link to comment Share on other sites More sharing options...
Abe Castro Posted June 16, 2012 Author Share Posted June 16, 2012 Thank you OSEDA, but no change.. do I have to force compilation and place an order after changing mail.php ? Link to comment Share on other sites More sharing options...
Abe Castro Posted June 22, 2012 Author Share Posted June 22, 2012 I forgot to say that some customers keep trying to place the order 2, 3.. even 8 times until they can have the order generated without the error and the confirmation email is sent.. Link to comment Share on other sites More sharing options...
tomerg3 Posted June 22, 2012 Share Posted June 22, 2012 Does this happen with all payment modules or just some? Can you reproduce the error? if not, it may be very hard to identify and fix. Link to comment Share on other sites More sharing options...
Abe Castro Posted July 4, 2012 Author Share Posted July 4, 2012 No I don´t, that is why I think it is related to certain browsers, some IExplorer versions probably because it happens a lot. Link to comment Share on other sites More sharing options...
zanahoria Posted January 28, 2013 Share Posted January 28, 2013 Hello Abe , I have a ver similar problem, where order is created in the ps_orders table (thank god!) but there is absolutely no trace of it in the ps_order_history table, so I have to create a manual record for the order to appear in the back end.... What payment module are you using, I am using PayPoint. Link to comment Share on other sites More sharing options...
tomerg3 Posted January 28, 2013 Share Posted January 28, 2013 There are a few possible reasons, if you have mentioned your PS version / payment module, we could offer a more specific response. The most common issues are: 1) Email bug (PS 1.4) 2) Payment module bug. 3) Incomplete or broken upgrade of Prestashop. Link to comment Share on other sites More sharing options...
zanahoria Posted January 28, 2013 Share Posted January 28, 2013 thank you for your quick answer : in my case i have version PrestaShop™ 1.4.7.3. I don't know if customer do not receive confirmation email. And I can't think of a way or reproducing the error, since this happens with a very low frequency (2% of the orders or one out of approx. 300 orders) We have never upgraded prestashop. Link to comment Share on other sites More sharing options...
tomerg3 Posted January 28, 2013 Share Posted January 28, 2013 Sounds like a case of http://www.prestashop.com/forums/topic/178615-swift-message-mimeexception-probleme-de-commande-fantome-et-mot-de-passe-oublie/ Link to comment Share on other sites More sharing options...
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