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When trying to confirm an ORDER customer gets a FATAL_ERROR and confirmation email is not sent.

 

ORDER is created without its corresponding record in PS_ORDER_HISTORY

 

This happens randomly (50% of the orders), the rest of the orders are created flowlessly,

 

Since there is no PS_ORDER_HISTORY record, order shows with empty STATUS on the BO main page.

 

Order is not visible on the ORDERS page.

 

Experience with this anyone ?

 

VERSION: 1.4.6.2 AND 1.4.7.3 (SAME PROBLEM)

 

PAYMENT MODULES: PAYPAL AND BANKWIRE (HAPPENS ON BOTH)

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Hello Abe , I have a ver similar problem, where order is created in the ps_orders table (thank god!) but there is absolutely no trace of it in the ps_order_history table, so I have to create a manual record for the order to appear in the back end.... What payment module are you using, I am using PayPoint.

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There are a few possible reasons, if you have mentioned your PS version / payment module, we could offer a more specific response.

 

The most common issues are:

1) Email bug (PS 1.4)

2) Payment module bug.

3) Incomplete or broken upgrade of Prestashop.

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thank you for your quick answer : in my case i have version PrestaShop™ 1.4.7.3. I don't know if customer do not receive confirmation email. And I can't think of a way or reproducing the error, since this happens with a very low frequency (2% of the orders or one out of approx. 300 orders) We have never upgraded prestashop.

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