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[In Progress] Terms Of Use Issue

SuperCharlie

By SuperCharlie
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SuperCharlie Newbie

SuperCharlie

Posted
Posted

I speak some broken French from a few years in Morocco, but my only full spoken language is English.

 

During the registration process to sign up for the add-on site, I have to click that I agree to the Terms and Conditions of Use.

 

I am one of those weirdos who actually reads those things.

 

The "read here" link goes to a page listing the primary office location and contact info and a pdf file of the Terms in French.

 

There is no English version that I see.

 

I feel uncomfortable entering a legal contract which I can not read.

 

I think that an English version of the TOS is in order.

 

Thanks,

 

SC

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NemoPS Explorer

NemoPS

Posted
Posted

Hi there,

The Terms and conditions still is french only after 1 month, when will the english version be available? I would like to know whether it is possible or not to sell modules on sites other than presta addons, and if so, which are the conditions.

 

Fabio

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NemoPS Explorer

NemoPS

Posted
Posted

If what Marek posted is still valid, we can actually sll modules on other sites, but only if they have the same price. Is it correct Mike?

 

Also, there is a point which i think is not exactly clear, this:

 

 

they (the partners nb Nemo) do not have the right to use their capacity as Partner of the

Company or any other reference to Addons.prestashop.com, including the reference to the “Label

PrestaShop” for publicity and promotional purposes to sell their virtual Products through these other

channels.

 

What does this mean? Is this a way to say "You cannot say that your module is published on the addons, if the place where you say this is another site"?

 

Fabio

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Mike Kranzler Newbie

Mike Kranzler

Posted
Posted

Hi everybody,

The link Marek posted yesterday is not correct. That is an old version, which has since been removed from our site. As I said earlier, the English Terms and Conditions are currently under review by our lawyers before they can be approved and put back up on our site.

 

As soon as it is finalized, we will re-post it on the Addons store.

 

-Mike

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SuperCharlie Newbie

SuperCharlie

Posted
  • Author
Posted

Just wandered over to the add on site today and remembered that the terms are still in french only. Im surprised at the english-only speaking people who would agree to a contract and not even know what it says.

 

Seriously guys.. cmon.. lets get this knocked out already.

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  • 3 weeks later...
vekia Apprentice

vekia

Posted
Posted (edited)

French terms of use is now available but english version is still unavailable ;(

how can we accept the rules, if we do not know it? :(

 

 

"Dear all,

 

I hope you are doing well.

 

I am Fabien Alet, the new Manager of PrestaShop Addons.

 

As you may know, the PrestaShop Addons Team has been working hard these last months on improving our services for our clients and contributors.

We know that you expect the best from us and much more is coming!

 

We have no doubt that the improvements that are currently in the process of being added to the Addons platform are going in the right direction. Your contribution to the success of our platform is essential to us.

 

As a first step, yesterday, we organized a meeting with a couple of contributors to clear out some points and start working on a new Addons development roadmap.

We will soon let you know all about this roadmap project and plan to organize similar meetings in 2013 (please let me know if you would like to be involved).

 

Regarding the use of the PrestaShop Addons and the PrestaShop trademark, we would like to clarify some points:

  1. Customer satisfaction remains our top priority. We know that you dedicate a lot of time to supply adequate support to your customers and we trust you as professional contributors.
    As of today, we will evaluate the customer satisfaction based on each contributor in order to ensure the best experience to everyone.

  1. No more fake Demo pages or fake redirections will be tolerated on PrestaShop Addons. We kindly remind you that advertising for other market places than Addons – on addons.prestashop.com or inside your modules/templates- is strictly forbidden. The Addons terms of use have been updated and therefore, as of September, 25th, 2012, we will start reviewing every single product. Contributors that redirect our visitors to their website will be immediately banned from the platform (and all their commissions will be frozen). We made this decision to have a consistent and fair policy with all of you who contribute to our mutual success.

 

If you noticed any unfair contribution, please feel free to get in touch with us.

We all strive to make the best Addons platform for everyone, thank you for your cooperation and understanding.

 

Kind regards,

 

Fabien Alet

Addons Operations Manager"

 

 

what is " fake Demo pages "

if I have prestashop demo page (not real shop), where users can test my module (both in front and back office) I will be banned and stripped-earned money?

Edited by vekia (see edit history)
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Paulito Newbie

Paulito

Posted
Posted

Good Morning,

 

If vekia is correct -

 

what is " fake Demo pages "

if I have prestashop demo page (not real shop), where users can test my module (both in front and back office) I will be banned and stripped-earned money?

 

- then this seems to be a very strange and counter productive way of doing things.

 

I, as an End User, rely on this forum to find the modules I require for my web shops and also be able to go to the "demo pages" to try out the modules. If I am not able to do this then I will not buy.

 

This seems to be a "no win" situation for everybody when you consider that the majority of answers to topics posted on these forums come from the very people that develop the modules.

 

So, what is in it for the End User or Developer? Nothing, we may as well all go home and try something else.

 

Paul

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Dreamtheme Newbie

Dreamtheme

Posted
Posted

We have received this e-mail too, the strange is that new terms get in effect in 25th of September, but there is no English version of the new terms. We have try to read the new terms from translator, however we did not find similar things as the content of this e-mail.

 

Clarifications with examples i think is needed and some dead line if contributors has to change their products according to the new terms.

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Burhan BVK Newbie

Burhan BVK

Posted
Posted

I did not receive any email. But it is ok, I am used to addons changing the rules without telling anything about it and I doubt this will be much different. I will just submit my modules again and again until everything is sorted out. It is not like the validation process takes way too long or anything.

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vekia Apprentice

vekia

Posted
Posted

I writed question in mail message to Fabien Alet, still no answer. From tomorrow, the new rules will apply and you still have not received a response to the most important question. What is "Fake demo pages"?. In my opinion It's too general, and on this basis it is possible to remove all the modules and empowers to pick up our earnings by PrestaShop team.

 

I look forward to a clear answer to my question, because I do not know whether to participate on the platform, or give it up for the extremely unfriendly terms.

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benjamin utterback Newbie

benjamin utterback

Posted
Posted

Hello Vekia, thank you for the messages. I believe we had an understanding of your questions in our PM's yesterday. Also, I want to inform everybody that an English Add-On Terms of Service will be available in the upcoming days. Feel free to badger me all you want until we get this done. We understand that this urgent and will update you as the process moves along. We are sorry for the delay. Thank you so much for voicing your concerns. Together, we will make PrestaShop better everyday! Thank you!

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PrestaShopDeveloper Newbie

PrestaShopDeveloper

Posted
Posted

I still haven't received the "ultimatum" email, but it disturbs me a lot. The English TOS are not yet ready and you still want to ban contributors and to block their earnings within a passed date (September, 25th)? Are you serious?

 

We need more detailed explanation on that what's allowed and what is not. And a decent time to fix the modules/addon info according to the new "unpublished yet" TOS. Personally I don't think I've added any personal information at the module/addons, but even if I did, it was not against the TOS before. Links were allowed before at the module.

 

Since you claim to actually review the addons info and test the modules, why didn't you saw that links before and do not allow the modules to be published?

 

"As you may know, the PrestaShop Addons Team has been working hard these last months on improving our services for our clients and contributors."

 

I've seen nothing in the last months that improved the services for the contributors. Please, remind me what exactly was done "last months". I have some unanswered messages from few months where my modules are wrongly marked as "Not compatible with PrestaBox". Still no answer. Also, there's not a single article what makes a module "compatible to PrestaBox.com". We don't even know if PrestaBox is running on PS 1.5 or on older versions. The "English FAQ" there is 50% in French.

 

Hello Vekia, thank you for the messages. I believe we had an understanding of your questions in our PM's yesterday. Also, I want to inform everybody that an English Add-On Terms of Service will be available in the upcoming days. Feel free to badger me all you want until we get this done. We understand that this urgent and will update you as the process moves along. We are sorry for the delay. Thank you so much for voicing your concerns. Together, we will make PrestaShop better everyday! Thank you!

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Fabien Alet Newbie

Fabien Alet

Posted
Posted

Dear all,

 

I am pretty happy to see all these questions ! Let me try to answer all of them ! I promise, I will try to be as clear as possible !

 

1. Prestabox compatibility: As you may know Prestabox is going through a lot of changes these days ! Prestabox is not a 1.5 Prestashop and is getting a bit different from the old Prestabox, meaning than, while the new Prestabox is under construction it does not make sens to make you think that your module will work on it. That is why until we deploy the new version (which has been deployed for a new Prestashop partner) any module will not be compatible. Do not worry we will let you know as soon as possible when it is possible for you to make modules compatible with prestabox.

 

2. Addons improvements. You have made your point and I agree that all the improvement we try to make are not all visible. Since I started managing Addons 3 months ago I tryed to change our mentality regarding the customers. It might sounds like it's easy but it is not... I want to have happy customers and I expect from my team to help the customers any time and to stop arguing about refunds when it is not necessary to do so. The thing is, we need you to act this way as well, because, we will all benefit from satisfied clients ! It’s a kind of team work and I am happy to see that most of the contributors agree with that. On my side, I often send emails to the contributors to let them know that a client is not happy and to avoid some refunds... We have changed a little bit the refund process to give you the opportunity to validate the refunds. I know it is still not perfect but I think this is an improvement.

 

3. Communication :I try my best to improve the communication process and my email was a first step in this direction. I am sorry that all of you did not get my email but once again this is a first step, and I think this is an improvement.

 

4. Terms of Use :You are right about the Term of Use they are still not translated. We are currently working on that and they should be online by October.

 

Regarding the fake demos, links... I know what you mean when you are saying that we should have cleared everything in the submission process.. You are right, but listen to this… We have now almost 160 modules that are submitted every week, we must test them, make some security checks, check for the code, check the product description, check the demos, translations..... My team tries its best to do that in the shortest time as possible. I know this is still too slow... Do you really want us to spend more time on this process, slowing it down? Having to play a Police role ? I do not want that and I think that you do not want that either. The best thing to do was to let you know about these changes in the Terms of use ! That is what I did with this email.

 

Regarding the specific change, I really think that it is a normal rule that should have been applied before.

Regarding the ultimatum date ? I heard you, we will give you a little more time and several warnings but there will be no bargain on this point.

 

We have more changes that are coming : Newsletter dedicated to contributors (to improve the communication, new layered navigation, new addons layout, and I hope another good news very soon)

 

Regards,

 

Fabien

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Dreamtheme Newbie

Dreamtheme

Posted
Posted (edited)

Fabien,

 

You are going into the right direction, customer satisfaction is above all to us. And i appreciate the efforts in the new changes and i welcome them :)

 

However, with the new terms, you have to be specific if you don't want to police us, you have to release something like a list with what is accepted and what is not. We still don't understand what is "Fake demo pages". If you want us to be correct, you have to be crystal clear what exactly you want. if you ask me, when you accept the module this should also be looked at, i know its hard and will bring some more delay, but you cannot expect from contributors to police themselves without clear criteria to follow.

 

for example,

Can we use our websites to host demos or not? if not will PrestaShop provide hosting about demos? What is fake demo pages?

Can we give our support e-mails in our User's Manuals? if not, will you make some sub-forums on products so we don't need to answer over and over the same questions?

If we can't insert our Company brand, how can we make "Brand" on our products and avoid being copied by other contributors?

 

As you can see i speak much about that point, because i want to be sure that we are 100% correct with you and there will be no reason to "Ban" us, however it is not very clear what exactly you want from contributors to change, yes we understand in general, but "in general" is not good enough. So please Fabien, make sure that contributors understand exactly the new changes.

 

Another aspect of the Terms of use which i see is missing is, with version 1.5 of PrestaShop and multishop function, how will Addons market fight against piracy when modules and themes can be used on several domains from a single PrestaShop with multishop function? What is the PrestaShop terms of use in that situation, will customers be able to use our products on several domains with multishop without paying extra? How can we be protected?

 

I think is best to discuss this things in public, so both sides can understand and benefit from each other and make things better :)

Edited by Dreamtheme (see edit history)
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Fabien Alet Newbie

Fabien Alet

Posted
Posted

You again :)

 

Regarding the terms of use. We had 2 choices: either listing anything that could possibly be done to redirect Addons customers to some other stores, or to let you know that this whole behavior was prohibited. You would not believe how creative some of you developers are !!! That is why I chose the second solution. Listing every possibility is just not possible as it will require us to update the term of use too many times. I rather have my team focused on the development.. But I understand your point about what can be done.

The situation is quite simple to me. Prestashop addons is investing a lot into client assistance (you may not know but we have more than 100 requests every day about what is the best module, which module does that.. more if you add after sales questions..), SEO, advertising, platform bug correction,… Using all this work to catch customers for free is just not fair. I would say that you can have your signature, but if you signature include a “15% reduction if you shop in eeee.com”, see that is not allowed. You understand now why it is not possible to list everything ? On my side I think that you are clever enough to understand which behavior is fair which is not fair. Furthermore, me and my team are clever enough to let every contributor know when he has been a bit too far. Of course, major abuse will not be subject to any discussions.

 

As for multi store, it is of course an interesting question and we’ll make things clear in the coming weeks.

 

Regards,

 

Fabien

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Burhan BVK Newbie

Burhan BVK

Posted
Posted

Fabien,

 

How about all the bugs on the addons site? There are several bugs from both the contributor and the customer site, I have reported them and some has been going on for several months now without any update and others are just ignored. I end up constantly having to make up for such bugs on the site, I end up spending extra time resolving issues caused by your site, broken links, problems accessing orders etc.

 

You talk about customer satisfaction but the addons site causes a lot of problems in that regard. I respond to any message on addons, most of the time in a matter of hours. I don't expect everyone to be happy, but it is very frustrating when you get a bad rating from a customer out of nowhere saying there was no support. There is no way for contributors to know which customer gave that rating, no way to know if there was any communication, all I could see was that there was no recent support requests for that module.

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