DiogoS1 Posted May 23, 2012 Share Posted May 23, 2012 Hello Prestashop community i'm having a bit of dificulty with my E-Shop...i introduce the products correctly, it doesn't give an error when i upload, they are uploaded succefully, but the product images do not show up! I've tried several solutions like reintroducing the products, and configuring the images... Please help! Our shops link is http://www.inforhobbies.net/pt/ Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 23, 2012 Share Posted May 23, 2012 Hi Diogo, Have you already regenerated your thumbnails and your htaccess file through the Back Office? -Mike Link to comment Share on other sites More sharing options...
DiogoS1 Posted May 23, 2012 Author Share Posted May 23, 2012 Hey thanks for the quick reply! I have, but i still can't get the images to work... Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 23, 2012 Share Posted May 23, 2012 And is this a brand new installation or an upgraded site? -Mike Link to comment Share on other sites More sharing options...
DiogoS1 Posted May 23, 2012 Author Share Posted May 23, 2012 Brand new instalation Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 23, 2012 Share Posted May 23, 2012 And have you also turned on Force Compile and turned off Cache in your Back Office under Preferences > Performance? -Mike Link to comment Share on other sites More sharing options...
DiogoS1 Posted May 24, 2012 Author Share Posted May 24, 2012 yes we have tried that this morning, and still doesn't work... Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 24, 2012 Share Posted May 24, 2012 yes we have tried that this morning, and still doesn't work... Can you please check the permissions of your /img directory via FTP? -Mike Link to comment Share on other sites More sharing options...
DiogoS1 Posted May 29, 2012 Author Share Posted May 29, 2012 can you please teach me how to do that? i don't know how to... Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 29, 2012 Share Posted May 29, 2012 can you please teach me how to do that? i don't know how to... Do you have access to your site via FTP? -Mike Link to comment Share on other sites More sharing options...
DiogoS1 Posted May 29, 2012 Author Share Posted May 29, 2012 no i do not...how do i acess via FTP? Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 29, 2012 Share Posted May 29, 2012 no i do not...how do i acess via FTP? How did you install PrestaShop? -Mike Link to comment Share on other sites More sharing options...
DiogoS1 Posted May 31, 2012 Author Share Posted May 31, 2012 Prestashop service was already functional at my request from Cloud Services...i did not install nor update prestashop Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 31, 2012 Share Posted May 31, 2012 Prestashop service was already functional at my request from Cloud Services...i did not install nor update prestashop In that case, you will need to get help from Cloud Services in order to resolve this issue. -Mike Link to comment Share on other sites More sharing options...
DiogoS1 Posted May 31, 2012 Author Share Posted May 31, 2012 guess its back to late e-mails and phone again...thanks anyway...is there nothing else i can do manually? because i was able to introduce the first 2 images... Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 31, 2012 Share Posted May 31, 2012 guess its back to late e-mails and phone again...thanks anyway...is there nothing else i can do manually? because i was able to introduce the first 2 images... Adding products is something you can do easily through the Back Office, even if PrestaShop was installed by a third party. However, this sort of issue will likely require FTP access, which you do not appear to have. -Mike Link to comment Share on other sites More sharing options...
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