Customers are Not Receiving downloadable PDF after purchase

[projectcitywalk]

Please Help

 

I am in the process of configuring my shop at: Checkout.ivisume.com when I am having problems with my downloadable products not showing up as an option in my customers email after making a payment. We are an online Résumé service company, so when a purchase is made they should be able to receive a downloadable pdf file that we uploaded in the category section.

 

Here are the steps that I took, In Categories I created a product which is Student Résumé for example.

#2). I made sure that the "is this a downloadable product" is checked off

#3). I uploaded my pdf file which said it successfully uploaded.

#4). Number of downloads were set to 200, but note I tried all different numbers here and even changed it to blank.

#5). I left the Expiration date section blank

#6). and the number of days are set to 0

 

So when I customer orders the Student Résumé, they only get an email with the receipt and not the option to download the pdf file.

 

Please help.

 

My website is : checkout.ivisume.com

 

 

Thank you so much in advance,

[tomerg3]

1) What version of PS are you using?

2) Can you download the file from the product editor (in the backoffice)?

3) Can you paste a link to the product in question?

[projectcitywalk]

I am in the process of configuring my shop at: Checkout.ivisume.com when I am having problems with my downloadable products not showing up as an option in my customers email after making a payment. We are an online Résumé service company, so when a purchase is made they should be able to receive a downloadable pdf file that we uploaded in the category section.

 

Here are the steps that I took, In Categories I created a product which is Student Résumé for example.

#2). I made sure that the "is this a downloadable product" is checked off

#3). I uploaded my pdf file which said it successfully uploaded.

#4). Number of downloads were set to 200, but note I tried all different numbers here and even changed it to blank.

#5). I left the Expiration date section blank

#6). and the number of days are set to 0

 

So when I customer orders the Student Résumé, they only get an email with the receipt and not the option to download the pdf file.

 

I have recorded a screenshot video of me actually talking and walking you through my problem.

 

Please click on this youtube link: http://www.youtube.com/watch?v=_8FAlIjYo_Q

 

Please help, it's been over a 2 weeks now trying to figure this problem out.

 

Also the reason why I haven't uploaded the newest version is because I am afraid that it will overwrite all of my other setting that I made.

 

Please help.

 

My website is : checkout.ivisume.com

 

 

Thank you so much in advance,

[Mike Kranzler]

Hi projectcitywalk,

Per the rules of the PrestaShop forums, please only post each issue one time. I am merging this thread with your previous thread, where one of our moderators has already tried to help you out but has yet to receive a response from you.

 

-Mike