Teddy's Dad Posted May 21, 2012 Share Posted May 21, 2012 (edited) Hello all I have a site running on a custom template for V1.4.7.1. After upgrading to 1.4.8.2, the "my account" area doesn't show any of the menus (i.e. order history, addresses, vouchers, etc...). The whole section is blank. All the modules are enabled and configured as before, including the "My Account block v1.2 by PrestaShop". I Any ideas how to troubleshoot this? Regards Nima Edited May 21, 2012 by nkamkar (see edit history) Link to comment Share on other sites More sharing options...
Teddy's Dad Posted May 21, 2012 Author Share Posted May 21, 2012 HI again Just in case it helps I wanted to add another note. I took a backup of the site before upgrade and have it unde a test domain. I logged in to "my account" section on both and then looked at Firebug->net. I can see that on the 1.4.7.1 version, it makes 120 requests whereas on the 1.4.8.2 it only makes 90 calls. I checked the list, and what is missing is everything to do with "my account". (i.e. css files, different blocks, etc...), which means that it has to be a server side issue for not generating the request. Just as if, the "my account" module didn't exist. As I mentioned earlier, I did uninstall and reinstalled the module successfully with no joy. Hope this provides a clue. Thanks Nima Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 21, 2012 Share Posted May 21, 2012 Hi Nima, Can you please try temporarily switching back to the default PrestaShop theme and let me know if the issue persists? -Mike Link to comment Share on other sites More sharing options...
VNguyen Posted May 21, 2012 Share Posted May 21, 2012 When you set it up on test domain, make sure you change the corresponding value of PS_SHOP_DOMAIN in ps_configuration table. Another possible case is it's mixed up of CSS and JS files in your browser cache. Have you tried to delete all cookie and cached file in your browser for your test domain. BTW, it should be fine if you can provide the URL of your site, as well as your test domain. Link to comment Share on other sites More sharing options...
Teddy's Dad Posted May 21, 2012 Author Share Posted May 21, 2012 Hi Thank you all for the suggestions and advice. I managed to solve the problem. I fixed it by changing the folder permissions back to the installation level (all the folders that installation wizard requires to be at 777). Then I ticked the option to force compile in Preferences and as if by magic all appeared (along with other missing items). Now there is a minor CSS issue (some links are positioned lower than they should and are overlapping main menu boxes) which wasn't there back in 1.4.7.1, and I am just about to go and troubleshoot it. Once again, thank you for the suggestions. Regards Nima Link to comment Share on other sites More sharing options...
Mike Kranzler Posted May 21, 2012 Share Posted May 21, 2012 Thanks for the update Nima, I'm glad you were able to resolve this! Happy selling! -Mike Link to comment Share on other sites More sharing options...
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